SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

SurveySensum

MARCH 19, 2025

This advanced analytical tool helps you gather omnichannel feedback, gives you in-depth insights and reports, and can identify the emotions, tone, and sentiment in each response. Also, unlike Qualtrics and Microsoft Forms, SurveySensums text analytics software comes with the free plan and the free version.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

Lumoa

JANUARY 8, 2024

That’s where text analysis, or text mining, comes into play. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

SurveySensum

OCTOBER 29, 2024

It Boosts Operational Efficiency : Inefficiencies in workflow like lengthy hold time or high transfer rates can be identified with the help of contact center analytics and by addressing these issues businesses can streamline operations, reduce costs, and allocate resources efficiently.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

FEBRUARY 6, 2025

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. Data Collection and Feedback Mechanisms Qualtrics : It is more advanced in AI-driven automation, smart survey recommendations, and omnichannel feedback collection.

CX 52

CX Sentiment Analysis Text Analytics AI 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

SEPTEMBER 18, 2024

Did you know that companies with omnichannel customer experience strategies retain an average of 89% of their customers, compared to just 33% of companies with weak omnichannel customer experience strategies? What Is Omnichannel Customer Experience? Why You Should Invest In Omnichannel Customer Experience?

Omnichannel 52

Omnichannel Customer Experience Social Media Touchpoint 52

SurveySensum

DECEMBER 11, 2023

That’s how the current way of shopping in this digital age is – the omnichannel shopping experience. This fluid movement across different channels emphasizes the importance of an integrated and cohesive omnichannel strategy for brands, ensuring they meet customers wherever they are in their shopping journey. Amazing, right?

Omnichannel 52

Omnichannel Social Media Touchpoint Text Analytics 52

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. What is Sentiment Analysis?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. An immersive omnichannel experience includes all types of outreach and technology.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

SurveySensum

JANUARY 16, 2025

Their support involves, but is not limited to the following: Self-help articles and videos Omnichannel support experience via Email, Live Chat, Phone Support, etc Dedicated CX Manager Implementation support Onsite support CX consultation Text Analysis Qualtrics : Qualtrics offers text and sentiment analysis tools only on its advanced levels.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

SEPTEMBER 11, 2024

You need to also integrate data, personalization, convenience, omnichannel experience, and many more new trends to make it wholesome. AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

AUGUST 30, 2024

Leverage AI capabilities like machine learning and text analytics with SurveySensum, to analyze your customer data, derive insights, and tailor your offerings to exceed customer expectations. That means you must move from multiple-channel communication to an omnichannel one.

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

APRIL 12, 2022

It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools. The text analytical feature produces very generic output and often you need to manually create tagging rules for future feedback. . Text Analytics. Then, Qualtrics is your choice.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59

DMG Consulting

FEBRUARY 15, 2018

They will support omnichannel environments so customers can start in one channel and move seamlessly to another. IVAs will automatically verify callers, eliminating the need for frustrating and costly identification and authentication processes. They will allow customers to ask questions in their own words and personalize interactions.

Artificial Intelligence 54

Artificial Intelligence Machine Learning Text Analytics Predictive Analytics 54

SurveySensum

NOVEMBER 11, 2021

Text Analytics. Leveraging the potential of machine learning, Text analysis helps you identify top customer complaints from thousands of the feedback. Text Analytics. Text Analytics and Machine Learning. Analytics Solutions. Digital-first Omnichannel Feedback. Best features.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

DECEMBER 4, 2024

Use an omnichannel approach to reach your customers where they prefer to engage. Use text analytics to understand common themes in customer comments. AI-Powered Analytics: Utilizes AI and ML algorithms to analyze open-text feedback and identify key themes, sentiments, and trends.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

DMG Consulting

JANUARY 24, 2023

Interaction analytics solutions can extract business intelligence from omnichannel interactions captured anywhere in an enterprise, covering both speech and text. Omnichannel recording to capture audio, screens, and text-based interactions and/or integrate with a variety of call recording platforms.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Hodusoft

NOVEMBER 13, 2019

Omnichannel Omnichannel is nothing new but for 2020 there is a progression towards including more social media channels with Whatsapp inclusion being notable. AI-powered speech analytics and text analytics empower call centers to create custom responses or draft suitable messages.

Contact Center 40

Contact Center Social Media Artificial Intelligence Text Analytics 40

DMG Consulting

APRIL 16, 2019

Social media depends heavily on real-time responses; omnichannel service requires companies to respond to a variety of media, such as chat, SMS, and video, in real time; and globalization has opened the door to worldwide resources and requires immediate responses for customers worldwide.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

SurveySensum

DECEMBER 4, 2023

Here are some best practices to make use of omnichannel feedback in the most lucrative way: Gather feedback from all sources: Engage customers across various channels such as social media, email, website forms, in-app surveys, review sites (like Yelp and Google Reviews), and direct messages.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Net Promoter Score 52

Experience Investigators

APRIL 23, 2024

Additionally, segmenting your customer base and using text analytics to review qualitative data can pinpoint opportunities for the most significant impact, optimizing resource allocation and enhancing overall customer experience. These investments are long-term strategies for returns for both customers and employees alike.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

OCTOBER 26, 2022

Text analytics . Analytics and reports . Omnichannel support. Text analytics . Analytics and reports . Omnichannel support. To derive business insights, these top 10 online survey tools can help you out. Online survey tool. Ratings (as per G2). SurveySensum. In-built survey templates.

Close the Loop 59

Close the Loop Sentiment Analysis Text Analytics Start-ups 59

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MAY 31, 2024

Provide Omni-Channel Experience Modern-day customers prefer omnichannel experiences. In fact, a 2024 report from McKinsey states that over 60% of consumers participate in omnichannel shopping. Text analysis is a prime example of how AI can elevate customer experience to a whole new level.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The platform employs AI-driven Text Analytics software to gauge customer sentiments accurately, providing deeper insights into customer emotions.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Lumoa

APRIL 28, 2024

Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment). Customer service representatives can use Medallia to hear and respond to customer feedback, report the action taken, and whether or not the issue has been resolved.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

AUGUST 2, 2024

NPS software takes the guesswork out of the program and automates everything – from NPS survey creation to omnichannel feedback gathering to analyzing data and deriving insights to close the feedback loop in real time. This means you can focus more on taking action and less on managing the logistics.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

AUGUST 14, 2024

Not just that, the tool comes with AI-enabled text analytics software that helps businesses analyze the feedback and respond to it with relevant and helpful responses. The tool offers a wide range of features like real-time ticketing management, automation, omnichannel feedback management, etc.

CX 52

CX Social Media Start-ups AI 52

SurveySensum

FEBRUARY 26, 2024

The platform’s Text Analytics software enables you to manage and analyze your survey results without any manual analysis and identify areas of improvement effortlessly. The cutting-edge Text Analytics software goes beyond simple data collection, empowering your team to uncover hidden gems within feedback data.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Social Media 52

SurveySensum

JUNE 24, 2023

With Text Analytics. For instance, SurveySensum’s AI-enabled Text Analytics tool analyzes thousands of feedback gathered in just a few minutes and offers you top trends and sentiments. Analyze Customer Feedback with Text Analytics – Request a Demo 6.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

SurveySensum

OCTOBER 11, 2023

It offers robust analytics capabilities , via advanced text analytics software , to uncover valuable insights from customer qualitative feedback. It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

NOVEMBER 14, 2023

That’s why you should go for omnichannel because your customers are everywhere, and catering to just one channel is not sufficient. Also, brands with top omnichannel customer engagement experience a 9.5% for those with poor omnichannel brand strategies. yearly increase in annual revenue, in contrast to 3.4%

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

SEPTEMBER 15, 2023

5) Qualaroo Targeted surveys Multiple integrations Advanced analytics 15 days free trial available $ 99 /month 4.4 (5) When all the feedback is gathered in one place, you can analyze it with advanced Text Analytics. 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5)

B2B 52

B2B NPS Sentiment Analysis Text Analytics 52