Inside Customer Service

JULY 15, 2021

That might seem inconceivable to many people, but a car isn't necessary if you live in a city that has reliable public transportation—like Portland, Oregon. Critical updates are provided on social media, and passengers can call TriMet to get arrival times or assistance planning a trip. Daniel Pascoe has never owned a car.

Transportation 157

Transportation Customer Experience Construction Social Media 157

Customers That Stick

OCTOBER 30, 2014

I’ve been a paper boy, a janitor, a paint factory worker, a waiter, a bar manager, a bicycle mechanic, a track and field coach, a personal trainer, a librarian and now a program coordinator for the city of Sherwood, Oregon. False Dichotomy. Paper < Plastic. Personalization < Privacy. Fill-In-The-Blank. >

Customer Experience 115

Customer Experience Sports Construction Social Media 115

PeopleMetrics

OCTOBER 31, 2014

The circumstances of Nike’s climb to global recognition—the University of Oregon, Bill Bowerman, the Michael Jordan mythos—are unique and impossible to replicate. Nike built an image-driven brand well before our current information-saturated, mobile-driven, social-media world. Let me confess: Nike’s brand is a loaded example.

Customer Experience 103

Customer Experience Voice of the Customer Sports Social Media 103

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Let me know over my social media!

Gaming 127

Gaming Entertainment Social Media Transportation 127

Win the Customer

SEPTEMBER 12, 2023

It involves providing a consistent and integrated experience across various channels – be it in-store, online, social media, or mobile. Seamless Omnichannel Experience As pointed out by the experts at Salesforce, an omnichannel approach is pivotal in modern customer experience.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59

Customer Experience Matrix

APRIL 1, 2020

Extreme growth was concentrated in hard-hit areas including California, New Hampshire and Oregon. Influencer marketing agency Izea got ahead of the game with a March 12 survey , asking social media consumers how they thought they’d behave during a lockdown.

Retail 80

Retail Entertainment Government Social Media 80