Customer Experience Matrix

DECEMBER 4, 2012

Founded 14 years ago, the company has built its business serving the real estate industry, where individual agents and local agencies work in conjunction with large national franchises. Emails can be sent through Microsoft Outlook and tracked in the MindMatrix contact history. Integrations with ACT!

Sales 112

Sales Real Estate Outlook Social Media 112

Callminer

AUGUST 1, 2017

Rachel Ivers worked as an Inside Sales Representative for 8z Real Estate for one and a half years. She also worked for zavvie, a real estate marketing startup. Additionally, she works at the CU Boulder Real Estate Center. The number one way to increase efficiency in a call center is by…”.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

Zendesk

OCTOBER 19, 2021

Example: Real estate brokers. Your upselling, negotiations, price points, customer acquisition , and customer service outlook are all crucial parts of your brand. Seventy-three percent of partners say parent company channel programs are too complex , so state your offer succinctly and assess interest with an honest outlook.

Sales 98

Sales Outlook Real Estate Retail 98

Customer Experience Matrix

JANUARY 24, 2015

GreenRope workflow GreenRope is all-in-one software sold primarily to very small businesses such as lawyers, real estate agents, consultant, coaches and membership organizations. I’ve already written about two of those, Inbox25 and AutopilotHQ (formerly Bislr). Here are thumbnails of the others.

Machine Learning 104

Machine Learning B2B B2C Social Media 104

DMG Consulting

SEPTEMBER 7, 2023

The majority of contact centers allow work-at-home and hybrid schedules, as this allows them to reduce real estate costs. The outlook for WFM has never been better, but there is still an opportunity to do more. Most of this is about agent empowerment and engagement.

CX 48

CX Contact Center Real Estate Artificial Intelligence 48

Comm100

APRIL 26, 2020

The idea of designing great experiences even BEFORE they reach customer service would change my whole outlook on service. A metaphor that I’ve used to describe this process is viewing your company like a piece of real estate. Wrestling through that book caused something to click in my mind…and stirred up a new hunger.

CX 52

CX Unstructured Data CXM Real Estate 52