Help Scout

JULY 20, 2021

While there are many skills you need to help customers effectively, there’s a more profound outlook that informs the daily actions of customer service all-stars. Sales scorecards : a rubric that sales teams can use to rate how effective or ineffective specific sales calls were.

Start-ups 145

Start-ups Scorecard Sales Outlook 145

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Gainsight

JUNE 10, 2021

At Gainsight, we have defined GameChangers as customers who shift their thinking to transform their business outlook. Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. . There was especially tremendous excitement around our GameChanger Awards.

Scorecard 52

Scorecard Outlook NPS Customer-Centric Organization 52

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement.

Customer Service 182

Customer Service Start-ups Education Gaming 182