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QuestionPro vs Qualtrics: Which CX Tool Is Right For You?

SurveySensum

Analytics and Reporting Qualtrics : Qualtrics provides advanced analytics and reporting features, including predictive analysis, text and sentiment analysis, and advanced statistical analysis (like regression, cluster, and correlation analysis). However, these advanced features come with an additional cost.

CX 52
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Customer Service Job Projections and New Bureau of Labor Statistics Report

CSAT.AI

However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. The BLS Occupational Outlook Handbook projects little change in hiring for customer service agents from 2020 through 2030.

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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

It offers a wide range of advanced capabilities like AI-enabled text and sentiment analysis tools to identify top customer sentiments and complaints, advanced reporting to better understand your data, and analytical dashboards for better visualization. And not just that.

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The Future of Customer Experience in Banking in 2023

Lumoa

The global financial outlook has become a source of stress for many consumers, especially the most recent post-pandemic projections. Not only this, but only 7% of CEOs expect financial conditions to improve significantly, which only adds to the relatively bleed outlook. Contact our team and find out how Lumoa can help.

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How AI and Bots Will Address the Need for Speed in 2022

SugarCRM

Data must be shared, and data-driven processes, priorities, next steps, and outlooks automated via AI. Churn analysis. Forecasting and pipeline analysis. Sentiment analysis for case handling, sales engagements, and next best actions. 2022: The Year AI Breaks Through the “Human Trust” Barrier. Anomaly detection—i.e.,

AI 49
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Top Conversational AI Statistics and Trends to Follow in 2022

Ameyo Callversations

Chatbots Trends and Future Outlook. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities. Using sentiment analysis, chatbots can be trained to respond to the customer’s emotions while leading the conversation.

AI 52
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7 Best AskNicely Alternatives & Competitors to Check Out in 2023

SurveySensum

Best Features SurveySensum seamlessly integrates with various tools like HubSpot, Salesforce, Slack, Outlook, etc., It offers robust analytics and reporting features , including sentiment analysis and text analytics, to help users gain deeper insights from survey data.