article thumbnail

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040

DMG Consulting

DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040. When: Today, 3 March 2020.

Outlook 62
article thumbnail

Outlook for Interaction Analytics

DMG Consulting

Outlook for Interaction Analytics. Interaction (speech and text) analytics is celebrating its 20 th year in the commercial market. Given this important milestone, I thought it would be interesting to consider the future outlook for this mission-critical solution. October, 2022 By Donna Fluss.

Outlook 48
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

NPS Integration: Harness Real-Time Customer Feedback to Drive Action

SurveySensum

Integrations with popular tools like Slack, Salesforce, and Outlook, along with powerful API connections, empower you to automate customer experience tracking. Outlook Integration: Embed NPS Surveys in Your Email Signature What if you could capture feedback without even asking for it? And heres where SurveySensum delivers real results.

NPS 52
article thumbnail

QuestionPro vs Qualtrics: Which CX Tool Is Right For You?

SurveySensum

Customer Insights and AI Capabilities Qualtrics : Qualtrics provides advanced analytics features, using AI and machine learning to enhance text analytics, sentiment analysis, and predictive modeling. SurveySensum : It provides seamless integration with existing systems such as Slack, Outlook, Salesforce , and Zendesk.

CX 52
article thumbnail

WFO’s Journey into the Future

DMG Consulting

Other WFO applications that are part of feature-rich WFO suites include speech/text analytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching. Outlook for WFO Vendors.

article thumbnail

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report

DMG Consulting

Historical speech analytics is considered essential in many contact centers, and text analytics is delivering critical insights into the burgeoning volume of text-based interactions. The outlook for the IA market is very positive.

article thumbnail

15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.