Beyond Philosophy

AUGUST 21, 2020

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast. WE ARE MORE EMOTIONAL ON OUR PHONES THAN COMPUTERS.

Transportation 179

Transportation Social Media Technology Technology 179

Beyond Philosophy

AUGUST 20, 2020

The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast. We Are More Emotional on Our Phones Than Computers.

Transportation 348

Transportation Social Media Technology Technology 348

Fonolo

JANUARY 16, 2019

At the same time, other major changes are impacting BPOs, namely: emerging technologies; a rising demand for re-shoring; and a surge in the number of customer communications channels used by businesses. VPs & Directors of Web/Social Media. Who should attend: VPs & Directors of Contact Centers. The Panelists.

Contact Center 85

Contact Center Social Media Education AI 85

Fonolo

JANUARY 29, 2019

Despite advancements in call-back technology, telecom, airlines, and retailers are among some of the worst offenders for putting customers on hold, and not offering call-backs. VPs & Directors of Web/Social Media. This keeps your employees happy and your call center on point! Read more about why here. The Panelists.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85

Fonolo

JANUARY 24, 2019

VPs & Directors of Web/Social Media. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service. VPs & Directors of Customer Experience. The Panelists: Thomas Laird.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

JANUARY 30, 2019

The customers and partners we spoke with at ENGAGE were generally pleased with Avaya technology and the options available to them. VPs & Directors of Web/Social Media. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. The Panelists. Thomas Laird.

Contact Center 57

Contact Center Social Media Education Customer Service 57

Qualtrics

JULY 18, 2019

Use technology. We love what the Qualtrics XM Institute had to say about using technology to close the loop with customers in Operationalizing XM : “…companies should automate and manage a closed-loop process using tools such as ticket management, status updating, and tracking.”. Here are a few ideas. Respond to online reviews.

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49