Beyond Philosophy
SEPTEMBER 22, 2015
A famous story from a few years back tells the tale of a young woman concerned about her dad not having any food when he was snowed in during a Pennsylvania snowstorm around the holidays. It is essential to consider convenience for your Customers and mobile technology and access is upping the ante in that game all the time.
Beyond Philosophy
AUGUST 21, 2020
The technology through which customers write reviews and interact with your organization influences the content produced and information shared. We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast. WE ARE MORE EMOTIONAL ON OUR PHONES THAN COMPUTERS.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
AUGUST 20, 2020
The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . We discussed the findings of the interface of technology and human beings with Professor Shiri Melumad on a recent podcast. We Are More Emotional on Our Phones Than Computers.
Beyond Philosophy
AUGUST 15, 2020
However, recent findings by Professor Shiri Melumad, assistant professor of marketing for the Wharton School at the University of Pennsylvania suggest that you would. It turns out that the technology we use to share information affects what we include in the content. You might be thinking that this can’t be true. Key Takeaways.
Beyond Philosophy
NOVEMBER 12, 2020
Humanize technology. To summarize how the technology works, there is a camera positioned to record customers’ facial expressions during experiences, which you can later analyze to understand how customers feel at the moment. Rule #5: Humanize technology. Design in a digital “nudge.”
Fonolo
JANUARY 16, 2019
At the same time, other major changes are impacting BPOs, namely: emerging technologies; a rising demand for re-shoring; and a surge in the number of customer communications channels used by businesses. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. The Panelists.
VOZIQ
FEBRUARY 18, 2021
This is due to crisis-hit consumer optimism, changing customer requirements and rapid technology shifts that have raised expectations of customers and provided them with multiple options to switch to. . A loyal customer base is the biggest asset of a business , and hence retention is a key priority for the bottom-line.
Expert insights. Personalized for you.
167 
Let's personalize your content