VOZIQ

FEBRUARY 18, 2021

According to a case study published by The Wharton School of the University of Pennsylvania in 2013, referrals from existing customers generated higher profit margins, were more loyal to the business and showed more spending. Referrals not only tend to stay longer , but they have also proven to have a more lifetime value.

Touchpoint 98

Touchpoint Business Growth Sales Customer Relationship 98

PeopleMetrics

DECEMBER 12, 2017

While CRMs essentially capture transactional sales data and record details about a customer or account, they do not inherently reveal the customers' true sentiment and perceptions when interacting with your brand at different touchpoints. Talk to David. P.S. What did you think of this blog post?

CEM 84

CEM CRM Customer Relationship Management VOC 84

PeopleMetrics

FEBRUARY 26, 2018

You need to be continually tapped into feedback along critical touchpoints throughout the customer journey. The same applies for B2B SaaS companies. Checking the pulse of your customers once a year (or not at all) is a bad habit… and it could be deadly. And you can’t stop there. P.S. What did you think of this blog post?

NPS 96

NPS Net Promoter Score B2B CRM 96

ClientSuccess

JULY 29, 2019

Location : King of Prussia, Pennsylvania. We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. Let’s get started with this week’s post! From : Ashley Correll , Chief Operating Officer. Question 1.

Start-ups 59

Start-ups Innovation Touchpoint Customer Service 59

ClientSuccess

SEPTEMBER 24, 2019

2) From : Ashley Correll , Chief Operating Officer | Company : Beyond Insurance | Location : King of Prussia, Pennsylvania. We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture.

Engineering 40

Engineering NPS Start-ups Sales 40

ClientSuccess

OCTOBER 22, 2019

4-6) From : Ashley Correll , Chief Operating Officer | Company : Beyond Insurance | Location : King of Prussia, Pennsylvania. If you can find new ways to be informative and provide customers with valued engagement touchpoints, you’ll be better off in your work. Doing so regularly strengthens a CSMs position within that account.

Touchpoint 41

Touchpoint Start-ups Customer Service Sales 41