Zendesk

JANUARY 9, 2023

Professionals in the biotechnology, pharmaceutical, and medical technology industries want to access customer support that’s knowledgeable, responsive, and accurate—just like anyone else. To grow and retain customers, companies in the life science industry need to create a customer service experience that meets those expectations.

Pharmaceutical 52

Pharmaceutical Customer Service CX Technology 52

C3Centricity

DECEMBER 1, 2020

” In it, I compared the positive and negative implications of technology for customers and companies alike. The Third used electronics and information technology to automate production. It is characterized by a fusion of technologies that is blurring the lines between the physical, digital, and biological spheres.”

ML 102

ML Age of the Customer Pharmaceutical AI 102

Confirmit

JANUARY 15, 2020

You’ll hear from companies in insurance, pharmaceutical, research and manufacturing businesses who use Confirmit’s technology, solutions and consultative services to turn data into insights that enable better business decisions that drive better business outcomes.

Pharmaceutical 52

Pharmaceutical Manufacturing Voice of the Employee Voice of the Customer 52

Intercom, Inc.

FEBRUARY 4, 2021

I realized after three or four weeks that retirement was boring and then set up a gaming software company called Inspire Gaming Group” And I always wanted to work in technology. So I set up a technology company and that grew over six or seven years to be 170 people in three or four cities around the world.

Transportation 183

Transportation Gaming Agriculture Government 183

The Customer Service Blog

JANUARY 5, 2024

But most of the attention has been in the fields of political science, social psychology, information technology and journalism studies. For example, in late 2022, Eli Lilly’s stock price fell by 4.37% after a fake Twitter account impersonating the pharmaceutical company falsely announced that insulin would be given away for free.

Pharmaceutical 73

Pharmaceutical Social Media Technology Technology 73

Zendesk

AUGUST 20, 2021

Never has the need for practical, accessible healthcare technology been more important. We are proud to partner with hundreds of healthtech startups, and we are a sponsor of MassChallenge ‘s annual healthtech competition that matches payors, providers, pharmaceutical companies, government agencies, etc.

Healthcare 80

Healthcare Pharmaceutical Government Omnichannel 80

Taylor Reach Group

FEBRUARY 12, 2019

Still others in speciality fields such as pharmaceutical firms take as long as six months before deploying new agents to the phone and front line. Most call center course are made up of three major parts: Product and or Service knowledge, Systems and Technology, and customer service soft skills and behaviours.

Contact Center 95

Contact Center Pharmaceutical Start-ups Customer Satisfaction 95

PeopleMetrics

JANUARY 18, 2022

The right technology will also include a range of features that further simplify the process of managing and analyzing your customer feedback data, meaning you’ll need to spend less time studying your feedback data and can instead focus on putting those insights into action. Pharmaceuticals and biotech. Telecommunication.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

Zendesk

FEBRUARY 16, 2021

Technology. The demand for med device and medtech companies has increased as clinics require new technology to treat customers remotely. For example, pharmaceutical and biotech software provider Veeva uses an AI-powered bot to suggest relevant articles to customers based on their questions. Technology. Manufacturing.

E-commerce 76

E-commerce Entertainment Healthcare Manufacturing 76

Zendesk

OCTOBER 31, 2023

Once a novelty, generative AI is now part of the baseline of different technologies. Even beyond technology, generative AI is asserting itself in finance, pharmaceuticals, and art. It’s a truly exciting (and confusing) era, as technologies and processes we once felt to be evident are changing before our eyes.

AI 52

AI Pharmaceutical Finance Technology 52

Execs In The Know

FEBRUARY 28, 2025

In the race to implement generative AI, many customer experience leaders are discovering an uncomfortable truth: technology alone doesn’t deliver transformative results. This isn’t just a marginal improvement; it’s the difference between a successful transformation and another failed technology investment.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Execs In The Know

FEBRUARY 28, 2025

In the race to implement generative AI, many customer experience leaders are discovering an uncomfortable truth: technology alone doesn’t deliver transformative results. This isn’t just a marginal improvement; it’s the difference between a successful transformation and another failed technology investment.

CX 52

CX Net Promoter Score Pharmaceutical Retail 52

Steven Van Belleghem

JUNE 29, 2020

It’s safe to say that health-related organizations, ranging from insurers to pharmaceutical companies, are not really perceived as the most customer centric. If you work in healthcare, I would suggest that you try to solve them one by one, as there are a lot of technologies available for that. And we see that happening everywhere.

Healthcare 52

Healthcare Customer Experience Pharmaceutical Hospitality 52

C3Centricity

AUGUST 12, 2019

I know it can be difficult to innovate in this new age of technology, but it remains vital for growth. As mentioned above, many companies still rely on their own technology and skills to innovate. However, while technology can certainly help deliver improved benefits, it is usually not sufficient. Take the food industry.

Innovation 61

Innovation Pharmaceutical Manufacturing Gambling 61

Steven Van Belleghem

FEBRUARY 10, 2020

Automakers including BMW and Volkswagen in their turn are experimenting with quantum technology for everything from self-driving cars to traffic control systems that can predict flows and ease congestion. Aircraft manufacturers Airbus and Boeing are studying ways to apply it to designing planes that can fly faster and more efficiently. . .

Customer Experience 52

Customer Experience Machine Learning Pharmaceutical Artificial Intelligence 52

Customer Experience Matrix

NOVEMBER 6, 2008

I’ll admit to being skeptical of how well they can do this, but the company’s managers have some excellent credentials and Birst itself is a project of a Success Metrics , which has been providing Web-based opportunity discovery to insurance and pharmaceutical sales forces since 2006. I think their Web site makes that same offer to anyone.)

Pharmaceutical 48

Pharmaceutical Actionable Insights Sales Technology 48

CallCare

MAY 14, 2024

By partnering with specialised service providers, businesses can mitigate risks associated with technological changes, compliance, and market fluctuations. Additionally, these providers offer innovative solutions and up-to-date technology that can improve operational efficiency and security.

Business Services 52

Business Services Legal Compliance Innovation 52

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

SugarCRM

NOVEMBER 9, 2022

North America — WFG National Title Insurance Company , a Williston Financial Group company, was chosen for its dedication to investing in technology to support its business goal of streamlining the real estate transaction process. The system is used by nearly 800 staff across 100 teams to support over 30,000 students and 100,000 alumni daily.

CRM 49

CRM Transportation E-commerce Innovation 49

Gainsight

FEBRUARY 27, 2025

Jasmine Reynolds, Enterprise Customer Success Manager at Appfire Flow Jasmine Reynolds began her career in pharmaceutical and medical device sales, where she spent nearly a decade honing her skills in relationship management and strategic growth. Without further ado, here are four Black voices in CS who you should know.

Pharmaceutical 52

Pharmaceutical AI Education Predictive Analytics 52

Zendesk

JANUARY 26, 2022

Distribution sales: Businesses sell products to distributors who will then sell that same product to the consumer (groceries, pharmaceuticals, Walmarts, etc.). With modern technology, some aspects of outside sales still happen remotely, but outside sales reps still need to maintain complete flexibility for travel at the drop of a hat.

Sales 52

Sales B2C B2B CRM 52

Comm100

JANUARY 5, 2021

Staying secure: Your live chat provider should combine classic protections with the latest in security technology. This spike has been particularly evident in the pharmaceutical industry, where phishing attacks more than doubled from 7.06% in Q4 2019 to 15.26% in Q1 2020. Get Comm100 Free. Comm100 Free.

Compliance 52

Compliance Pharmaceutical Healthcare Government 52

Steven Van Belleghem

MAY 19, 2020

Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). Contact centres are not “safe” from that at all. The Experts from the field.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

PeopleMetrics

DECEMBER 27, 2019

The Information Technology (IT) Department. Let’s begin with the information technology (IT) department. This is especially true in highly regulated industries, such as pharmaceuticals. No matter how talented you are as a customer experience professional , you need a team to create a world-class VoC program.

VOC 81

VOC Legal CEM Pharmaceutical 81

PeopleMetrics

JANUARY 28, 2021

Sanjeev, who is a long-term time employee at PeopleMetrics and now is at our sister company, Reason Research that broke off from PeopleMetrics five or six years ago and does custom market research work and pharmaceutical industry. and I've said that the customer experience world has become more and more technology-driven. What was the.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62

Taylor Reach Group

JUNE 20, 2017

This discussion examines chat in the Contact Center, highlights the many advantages of Live Chat, presents some caveats and looks to the future of this technology in the Call Center and Contact Center. Companies who have already employed this technology have seen definite benefits and reductions in calls. Chat in Relation to Voice.

Contact Center 62

Contact Center Healthcare Pharmaceutical Finance 62

Qualtrics

DECEMBER 5, 2019

Businesses who understand the experience gap s in their current model ­­­­– whether it’s that customers have moved online , technology has evolved, or simply that their pizza tastes terrible ­– must also take a leap of faith and make a commitment to the unknown. Here are four companies who have done just that.

Innovation 43

Innovation Pharmaceutical Start-ups Gaming 43

Gainsight

SEPTEMBER 22, 2022

Healthcare technology providers like Inovaccer have not only recognized this trend but have built world-class customer success processes proven to transform the way healthcare systems provide and prioritize care while improving outcomes for patients. . government remains hyper-focused on the costs of U.S.

Healthcare 52

Healthcare Pharmaceutical Government Agriculture 52

eglobalis

MAY 4, 2025

Introduction [link] Artificial intelligence (AI) is driving transformative changes in the pharmaceutical and biotechnology industries, simultaneously accelerating drug development and enhancing the patient experience. Major pharmaceutical companies are increasingly partnering with AI startups to tap into these capabilities.

Pharmaceutical 287

Pharmaceutical Artificial Intelligence Hospitality Hospitality 287

ECXO

DECEMBER 10, 2024

As organizations evolve, they often find themselves introducing new technologies, shifting market strategies, or restructuring workforce dynamics to adapt to an ever-changing environment. Achieving success goes far beyond simply implementing a new system, process, or technology; it involves a holistic approach to change management.

Pharmaceutical 156

Pharmaceutical Sales Actionable Insights Retail 156