SurveySensum

MARCH 5, 2025

Call center text analytics helps you consolidate and unify customer data across multiple channels – calls, emails, live chats, social media, and surveys – creating a 360-degree view of the customer. Be Predictive, Not Reactive Most businesses operate reactively, addressing customer issues only after they arise.

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

Zendesk

FEBRUARY 7, 2022

Customer analytics is the process of gathering and analyzing consumer data to gain meaningful, relevant insights into buying behaviors and preferences. Companies can collect customer data from a number of touchpoints, including websites, apps, social media, and surveys. Predictive analytics.

Predictive Analytics 98

Predictive Analytics Social Media Net Promoter Score NPS 98

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? Now personalization is expected not only for retail businesses, but across all industries, both B2B and B2C. It’s simple.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Comm100

DECEMBER 12, 2023

With a suite of automation software, from Gen AI to AI voice bots – combined with live chat, email, SMS, social media and more – organizations deliver the perfect balance of human and bot engagement that increases capacity while enhancing CX. However, disconnected channels create disconnected communication.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

Fonolo

MAY 23, 2023

Real-Time Analytics Use advanced analytics tools to process and interpret data in real time, enabling dynamic personalization during customer interactions. Artificial Intelligence and Machine Learning Leverage A L and ML algorithms to uncover patterns, predict customer behavior, and offer personalized recommendations.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). Giveup : Quit data silos. Time to change some minds.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Win the Customer

AUGUST 8, 2023

These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform. For instance, a retail company can employ a chatbot to assist customers with inquiries. This not only saves time but also allows for immediate responses and interventions.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Artificial Intelligence 52

Fonolo

DECEMBER 5, 2018

In today’s call, CEO Chirico said: “We have expanded cloud by launching multi-tenant CCaaS, implementing a Master Agent model, growing our UCaaS public cloud to nearly 200,000 seats, and next week we will be launching a retail offer to compete in the SMB market.”. Social Media as a Contact Center Touchpoint. Mind blowing!).

Contact Center 57

Contact Center Artificial Intelligence Predictive Analytics Social Media 57

SurveySensum

SEPTEMBER 2, 2024

Let’s scroll and discover the top trending AdTech trends used by ad networks and retail media. Ad Networks and Retail Media Ad networks and retail media allow brands to engage with customers based on shopper data at the point of purchase decision. 1st party data from retailers.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Aquire

AUGUST 27, 2021

It’s about using data, AI machine learning, and predictive analytics to understand your audience’s individual behaviors and make interactions more relevant to them. One of the most hi-tech examples of facial-recognition technology used in retail stores that assesses the passing moods of customers. So, what did you think?

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

SurveySensum

MAY 31, 2024

For example, if a customer wants to exchange an online purchase but finds the shipping time too long, they can do it at the nearest retail store, since AI integrates customer data from multiple channels. Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Experience Investigators

MAY 7, 2024

AI analyzes individual purchase history, browsing behavior, and social media activity to craft experiences that resonate on a one-to-one level. Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data. It’s a great way to listen for untold feedback from customers !

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? It's simple.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Zendesk

SEPTEMBER 5, 2023

Regardless of whether a customer initiates a conversation via business text messaging , social media, or email, the contact center agents have access to the entire customer history, including previous interactions and context. Agents can stay organized and effective regardless if they’re working over the phone, social media, or SMS.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

SugarCRM

SEPTEMBER 10, 2024

Some may even use AI and predictive analytics for forecasting. If leads come in from multiple sources, such as in-person events, contact forms, or social media, it can be hard to manage all data in one place. Collaboration Bespoke solutions are designed with all stakeholders in mind.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

Retently

AUGUST 5, 2024

Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback. This includes sentiment analysis, trend identification, and predictive analytics to anticipate customer behavior. It suits SMBs, mid-market companies, large enterprises, and ecommerce and retail businesses.

NPS 105

NPS B2B Net Promoter Score Actionable Insights 105

SurveySensum

MAY 2, 2024

Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. Lines snaked around stores, social media exploded, and Ben & Jerry’s proved that customer voices weren’t just heard. ” The result? A viral sensation.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. Sales Sell Selling Commerce Costs Profit Retail Concept.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

Lumoa

SEPTEMBER 11, 2023

Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform. With the power of Lumoa’s predictive analytics capabilities, you will be in the driver’s seat when it comes to anticipating customer needs and trends.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform. With the power of Lumoa’s predictive analytics capabilities, you will be in the driver’s seat when it comes to anticipating customer needs and trends.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

NOVEMBER 23, 2023

In-built survey templates SurveySensum provides different types of in-built survey templates that let you create different types of surveys like NPS, CSAT, CES< SSI, Onboarding, etc – across different industries like Retail, SaaS, Fintech, etc. Qualtrics can connect with dozens of channels to help you analyze feedback in real-time.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. It enables users to create detailed and customized reports.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

By analyzing voices across every channelsurveys, social media rants, support calls, and even subtle shifts in app behavioryou can use CX software to uncover what customers really want. Teams can use predictive alerts to fix issues before they escalate and dashboards that sync with enterprise tools like Salesforce.

CX 52

CX Social Media Contact Center Compliance 52

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Enhanced Personalization Through Predictive Analytics Predictive analytics, powered by AI, enables organizations to anticipate customer needs and deliver hyper-personalized experiences.

AI 433

AI Predictive Analytics Sentiment Analysis E-commerce 433