Retently

NOVEMBER 27, 2024

Demand for Innovation : Nearly 90% of Gen Z consumers express interest in technologies like AR and VR for shopping, showing a growing appetite for immersive, tech-enabled experiences. Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Aquire

DECEMBER 21, 2021

There’s so much intriguing tech to look into, such as: Artificial intelligence and chatbots Augmented reality and virtual reality Voice and visual search tools Artificial design intelligence Predictive analytics Cobrowsing technology Internet of Things (IoT). Giveup : Quit data silos. Time to change some minds. Happy holidays!

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Lumoa

NOVEMBER 7, 2022

Not only has the world changed, but technology has improved, and companies have been finding new ways to provide customers with a great experience. According to a 2020 study on personalization by Epsilon and GBH Insights, “the vast majority of respondents (80 percent) want personalization from retailers”.

Customer Experience 78

Customer Experience Predictive Analytics Close the Loop CX 78

CommBox

DECEMBER 6, 2023

This article explores in detail the transformative impact of live chatbots on agent productivity and how they can serve as a cost-effective solution for any business wanting to take the full advantages of such innovative technology.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Comm100

DECEMBER 12, 2023

Proactive customer support, powered by predictive analytics, allows us to anticipate and resolve issues before they escalate. It’s a future that demands a blend of technological savvy and deep human understanding. Last but not least, our final top customer service trend for 2024 is proactive support.

Innovation 98

Innovation Customer Service Omnichannel Social Media 98

Execs In The Know

JANUARY 24, 2025

In the world of luxury retail, delivering exceptional customer experiences isnt just a goal its the standard. But what does it take to consistently exceed that standard, especially in an era where technology evolves faster than customer expectations? AI as the Silent Partner At Michael Kors, AI is an integral part of the CX ecosystem.

AI 52

AI Customer Experience Artificial Intelligence Predictive Analytics 52

InteractionMetrics

APRIL 17, 2025

Best For Healthcare, retail, and hospitality teams focused on daily customer experience and staff motivation. Where It Falls Short: Less advanced for predictive analytics and large-scale enterprise research. Where It Falls Short : No predictive analytics or enterprise-level segmentation.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

MARCH 3, 2025

What is Social Media Text Analytics? Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. How text analytics helps Keyword & Hashtag Analysis: Identifies trending topics within an industry.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Execs In The Know

JULY 31, 2024

AI is undoubtedly the star innovation of recent years, since the game-changing technology, especially with the introduction of generative AI, has reshaped the landscape of CX management. AI provides predictive analytics for proactive CX. Want to learn more about implementing GenAI in your CX operations?

Customer Experience Management 52

Customer Experience Management AI Customer Experience Predictive Analytics 52

SurveySensum

SEPTEMBER 2, 2024

Let’s scroll and discover the top trending AdTech trends used by ad networks and retail media. Ad Networks and Retail Media Ad networks and retail media allow brands to engage with customers based on shopper data at the point of purchase decision. 1st party data from retailers. Meeting the demand for diverse ad formats.

Artificial Intelligence 52

Artificial Intelligence Retail Gaming AI 52

Customer Experience Matrix

JUNE 18, 2017

Most of the comments I’ve seen about Amazon ’s acquisition of Whole Foods have described it as Amazon (a) expanding into a new industry (b) continuing to disrupt conventional retail and (c) moving more commerce from offline to online channels. Alternate Routes.

Artificial Intelligence 84

Artificial Intelligence Transportation Predictive Analytics Retail 84

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Fonolo

DECEMBER 5, 2018

In today’s call, CEO Chirico said: “We have expanded cloud by launching multi-tenant CCaaS, implementing a Master Agent model, growing our UCaaS public cloud to nearly 200,000 seats, and next week we will be launching a retail offer to compete in the SMB market.”. Voice-Powered Technology (VPT). Another big goal was around “openness”.

Contact Center 57

Contact Center Artificial Intelligence Predictive Analytics Social Media 57

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. With AI, you can get answers to most of your “why” questions.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Qualtrics

JANUARY 10, 2020

Technology is an integral part of life, and for location-based businesses like shops, or restaurants it can play an important part in bringing the digital and physical worlds together. Here’s 6 technologies bridging the gaps and helping deliver better customer experiences. Augmented Reality (AR). In-store self-service.

Technology 28

Technology Technology Customer Experience Omnichannel 28

Customer Experience Matrix

MAY 24, 2017

One of the grand challenges facing marketing technology today is having a computer find the best messages to send each customer over time, instead of making marketers schedule the messages in advance. Clients are mostly mid-size and large retailers, including Neiman Marcus, L.L. Web site offers usually come next. Bean, and Staples.

Retail 70

Retail Technology Technology Predictive Analytics 70

SurveySensum

MAY 31, 2024

With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. AI customer experience is the employment of AI technology like machine learning, and chatbots to improve the efficiency, speed, and intuitiveness of customer experience. ” reveals a survey by CMSwire.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SugarCRM

MAY 4, 2023

It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions and technology due to the rise in digitally-driven workplaces. CRM technology is one of the easiest ways to bridge operational gaps.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions due to the rise in technologically-driven workplaces. CRM technology is one of the easiest ways to bridge operational gaps.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

SugarCRM

MAY 4, 2023

It’s no surprise that in today’s age of business, the increase in remote work has resulted in companies having to invest greater amounts of time and money into digital communication solutions due to the rise in technologically-driven workplaces. CRM technology is one of the easiest ways to bridge operational gaps.

Technology 26

Technology Technology Artificial Intelligence Machine Learning 26

Zendesk

AUGUST 2, 2021

Just like understanding benchmarks and working through practice tests will help you tackle an AP exam, using sales analytics and analytics tools will help you boost sales numbers. Without sales analytics, you’re missing out on key strategic insights and revenue for your business. What is sales analytics?

Sales 98

Sales Gaming Predictive Analytics Actionable Insights 98

Ameyo Callversations

AUGUST 24, 2022

Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Human-like Chatbots.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SugarCRM

SEPTEMBER 10, 2024

Some may even use AI and predictive analytics for forecasting. Integration These types of CRM are versatile, working well across several industries including manufacturing , technology, and software. With a large customer base, they may rely on predictive analytics models that aren’t available in off the shelf CRMs.

CRM 49

CRM Invoicing Predictive Analytics Manufacturing 49

Aquire

AUGUST 27, 2021

Technology is constantly upgrading which created a new type of personalization that takes things one step further “hyper-personalization” If you’re a marketing professional, you’ve probably been using standard personalization practices to attract, engage, and convert visitors into customers. So, let’s dive in.

Artificial Intelligence 52

Artificial Intelligence Machine Learning Social Media Predictive Analytics 52

Experience Investigators

MAY 7, 2024

Why Every CX Leader Needs to Understand (And Have a Basic Strategy About) AI Understanding AI is not just about keeping pace with technology; it’s about leading the charge in innovation and personalization and advocating for customers at the same time. Yet, there are still challenges in unifying data across channels and systems.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Intercom, Inc.

APRIL 15, 2021

“I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology. What I mean by that is that I’m seeing a lot of people and companies out there who are essentially patching their lack of strategy with an abundance of technology.

AI 118

AI Start-ups B2B Predictive Analytics 118

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Aquire

AUGUST 2, 2021

Here are some things chatbots can do: Hold a human-like conversation Answer user questions Collect and analyze data Guide users through processes Use predictive analytics to provide personalized services to the users. Ecommerce and Retail. Here are some ecommerce and retail use cases: Facilitate sales and send offers (e.g.

Machine Learning 59

Machine Learning Healthcare Predictive Analytics Finance 59

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

With the rise of the internet and communication technology, customer experience began to receive attention in the 1990s, and today, we live in a time where customer experience is paramount for every company. Digital technology makes gathering inputs from large sample groups of customers a simple matter of sending out emails.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

MAY 2, 2024

Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. The Magic of Speed Imagine a chat window where a customer’s complaint is instantly analyzed and addressed by an AI-powered assistant, offering solutions and predicting their next need.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Zendesk

SEPTEMBER 5, 2023

Businesses are delivering on these expectations by embracing omnichannel technology—the integration of communication channels into a single interface. The technology can also aid resource allocation by analyzing demand patterns to ensure you evenly distribute your staff to meet performance standards.

Contact Center 52

Contact Center Omnichannel Social Media AI 52

Zendesk

OCTOBER 25, 2023

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. What is AI for employee experience?

AI 52

AI Artificial Intelligence Sentiment Analysis Start-ups 52

1 to 1

JULY 29, 2022

What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.

Manufacturing 29

Manufacturing Artificial Intelligence Contact Center Retail 29

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

NOVEMBER 23, 2023

It should blend effortlessly with your technology, workflows, and communications. In-built survey templates SurveySensum provides different types of in-built survey templates that let you create different types of surveys like NPS, CSAT, CES< SSI, Onboarding, etc – across different industries like Retail, SaaS, Fintech, etc.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52