eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 424

NPS Customer Feedback Net Promoter Score B2C 424

SurveySensum

MARCH 5, 2025

Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. Lets now understand how contact center text analytics software works. How Does Contact Center Text Analytics Software Work? Let SurveySensums AI-driven Text Analytics Do the Heavy Lifting!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

PeopleMetrics

FEBRUARY 27, 2025

Heres how: Predictive Issue Identification AI can analyze early pilot responses and flag recurring customer issues before they become systemic, allowing businesses to proactively address problems before they lead to churn. This allows teams to focus on the most critical feedback. AI can prioritize, but humans must act.

VOC 62

VOC Sentiment Analysis Close the Loop Predictive Analytics 62

SurveySensum

FEBRUARY 17, 2025

stop words, special characters) and structures the text for analysis. Sentiment Analysis : The tool detects the overall sentiment of the text, labeling it as positive, negative, or neutral based on tone and context. These dashboards should: Display sentiment analysis visually using graphs, heatmaps, or trend charts.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

MARCH 3, 2025

Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

CSAT.AI

SEPTEMBER 25, 2017

Revuze’s software utilizes NLP, a form of artificial intelligence, and computational linguistics to filter for words that reveal customer attitudes and emotion, which are revealed in a sentiment analysis report. Now, you’re on the right track to begin using artificial intelligence-based predictive analytics.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. SurveySensum : SurveySensum’s AI-enabled text and sentiment analysis allows businesses to identify and act on recurring trends in customer feedback.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

OCTOBER 29, 2024

Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Also, the feature can be complex and overwhelming for new users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

CommBox

JULY 11, 2024

It includes applications like chatbots, sentiment analysis tools, and predictive analytics. Sentiment Analysis Tools Sentiment analysis uses artificial intelligence to understand and interpret customer emotions from interactions.

Sentiment Analysis 52

Sentiment Analysis Artificial Intelligence AI Predictive Analytics 52

CSAT.AI

FEBRUARY 22, 2023

Predictive Analytics Using past data to discover patterns that can be used to predict future customer behaviors, preferences, future spend and even customer lifetime value (CLV) can help your company stay ahead of the customer retention game. AI based sentiment analysis reviews inquiries and interactions.

AI 86

AI Sentiment Analysis CX Predictive Analytics 86

Win the Customer

DECEMBER 11, 2023

Social Media Sentiment Analysis In today’s digital age, social media platforms serve as forums where customers express their experiences openly. Monitoring sentiment across these channels provides invaluable insights into customer perceptions and sentiments.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Predictive Analytics Customer Experience 69

Retently

JANUARY 13, 2025

Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments. Some tools even incorporate text and sentiment analysis, which goes beyond the numbers to reveal customer emotions and recurring themes in feedback.

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

Lumoa

JANUARY 11, 2022

Besides just creating surveys, it’s also possible to identify customer sentiments in feedback with their sentiment analysis feature. Sentiment analysis Yearly, weekly and monthly tracking of trends Read more: Surveysparrow 5.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Hodusoft

NOVEMBER 27, 2024

Additionally, customer feedback tools, such as surveys, polls, and sentiment analysis software, allow businesses to continuously monitor and gauge customer satisfaction. Its sophisticated features, such as AI-powered chatbots, predictive analytics, and knowledge bases, enable faster response and resolution times.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. Through NLP, the bot can recognize both positive and negative sentiments in customer messages. This enables businesses to respond swiftly to emerging trends and issues.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Callminer

NOVEMBER 6, 2019

Data visualization also helps surface other valuable marketing analytics and performance indicators that might be important to your business – customer lifetime value, demand generation, marketing mix efficiency and sentiment analysis.” org; Twitter: @Loyalty360. Visualized data highlights unique opportunities.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

TeamSupport

JANUARY 9, 2024

What’s Next: Predictive Analytics and Advanced AI The future of customer support technology is expected to involve more advanced AI capabilities, including predictive analytics to anticipate customer needs and preferences. TeamSupport is here to help our customers stay ahead of the curve. Talk to our sales team today.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. Improvements in Speed and Accuracy.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

1 to 1

JULY 25, 2024

Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time. Real-time insights and predictive analytics allow businesses to shift from reactive to proactive strategies. Return on Investment (ROI) : Calculates profitability from specific CX investments.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

Experience Investigators

MAY 7, 2024

Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data. Sentiment analysis grants us a window into the emotional landscape of our customers, giving us the ability to discern their opinions and attitudes and find specific pain points to address.

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

DMG Consulting

APRIL 14, 2023

Sentiment analysis, for example, provides insights into the experience of both the customer and the employee. Interaction analytics output, when used in conjunction with predictive analytics, sentiment analysis, and other relevant data, can improve many aspects of an organization’s operations.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

SurveySensum

MAY 31, 2024

Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations. AI systems analyze customer history, behavior, and preferences to predict their requirements in advance. Embrace AI to Upgrade Your Customer Experience AI is indispensable in the modern CX landscape.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Execs In The Know

JUNE 9, 2023

AI continues to be a top destination for investment (page 70), but brands are also investing in technologies that enable AI, like Text/Voice Analytics, Big Data Utilization, and Predictive Analytics. By analyzing vast amounts of data, AI algorithms can predict customer behavior, preferences, and needs.

AI 52

AI Predictive Analytics Sentiment Analysis Artificial Intelligence 52

Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Also, the feature can be complex and overwhelming for new users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Ameyo Callversations

MARCH 2, 2022

Many contact centers use artificial intelligence to predict their customers’ behavior, including how many calls they can expect to receive during a shift. Contact center solutions that use predictive analytics are focused not only on helping agents determine the intent of a call but also on preparing for the interaction.

Contact Center 52

Contact Center Artificial Intelligence AI Sentiment Analysis 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. Its predictive analytics modelling allows businesses to identify trends and make decisions.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Retently

AUGUST 5, 2024

The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Logicalware

MARCH 1, 2023

Tools such as speech analytics, sentiment analysis, and predictive analytics can help you identify patterns and trends in customer interactions, which can help you optimise your operations and improve customer experiences.

Customer Service 52

Customer Service Customer Experience Touchpoint Sentiment Analysis 52

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Predictive Analytics: The process of using historical data to forecast future events or outcomes.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Zendesk

OCTOBER 4, 2023

AI often powers intelligent customer service tools that assist with sentiment analysis, personalization, and problem-solving to streamline support interactions. So, let’s demystify these components and how they make intelligent automation possible.

Artificial Intelligence 52

Artificial Intelligence Sentiment Analysis AI Machine Learning 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. In such situations, it is difficult to pinpoint the causes and often leads to conflicts within various teams in a company.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Retently

DECEMBER 10, 2024

Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback. Qualtrics stands out for its analytics and reporting tools. It allows users to dive deep into data, with features like cross-tabulation and predictive analytics.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SugarCRM

MARCH 28, 2024

Using sentiment analysis, manufacturers can identify at-risk customers and deploy proactive strategies to address customer concerns and revitalize engagement levels. Predictive Analytics and Generative AI Robust CRMs today feature advanced analytics and generative AI capabilities. It’s a Wrap!

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26