Predictive Analytics Sentiment Analysis Social Listening 
ECXO
AUGUST 12, 2024
These platforms facilitate real-time sentiment analysis and predictive analytics, enabling proactive improvements in customer satisfaction. Social Media Management Tools: Tools like Hootsuite and Sprout Social enable businesses to effectively manage their social media presence, schedule posts, and track engagement.
eglobalis
JULY 31, 2024
They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction.
Lumoa
APRIL 28, 2024
Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.
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