SurveySensum

MARCH 5, 2025

Boosts Customer Retention : Identifies at-risk customers through sentiment analysis , allowing timely intervention. Lets now understand how contact center text analytics software works. How Does Contact Center Text Analytics Software Work? Let SurveySensums AI-driven Text Analytics Do the Heavy Lifting!

Text Analytics 52

Text Analytics AI Sentiment Analysis Contact Center 52

CSAT.AI

SEPTEMBER 25, 2017

Opinions shared on social media and review sites might be in the thousands daily. Many companies use social media monitoring tools to find and review one-by-one brand mentions, but what those tools don’t tell you is how do consumers feel about your brand.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

FEBRUARY 6, 2025

While Qualtrics is known for its advanced features like predictive analytics and complex surveys, QuestionPro is known for its advanced survey creation and detailed market research. SurveySensum : SurveySensum’s AI-enabled text and sentiment analysis allows businesses to identify and act on recurring trends in customer feedback.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

OCTOBER 29, 2024

It Enables Omnichannel Analytics : In this digital world, customer feedback is not gathered in a traditional manner anymore. Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Also, the feature can be complex and overwhelming for new users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Win the Customer

DECEMBER 11, 2023

Social Media Sentiment Analysis In today’s digital age, social media platforms serve as forums where customers express their experiences openly. Monitoring sentiment across these channels provides invaluable insights into customer perceptions and sentiments.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Predictive Analytics Customer Experience 69

Hodusoft

NOVEMBER 27, 2024

Tools like HoduCC’s omnichannel CX suite enable businesses to provide a seamless, integrated experience across multiple touchpoints—whether it’s via phone, chat, social media, or email. This improves convenience for customers and allows businesses to respond quickly to inquiries.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Lumoa

JANUARY 11, 2022

Analyze feedback from any source; surveys, chat, reviews, Social media, phone calls, etc. Besides just creating surveys, it’s also possible to identify customer sentiments in feedback with their sentiment analysis feature. Analyze feedback in more than 60+ languages.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Retently

JANUARY 13, 2025

Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more. Look for tools that provide intuitive dashboards to simplify data analysis, allowing you to track trends and filter responses by customer segments.

Sentiment Analysis 115

Sentiment Analysis Net Promoter Score NPS Touchpoint 115

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Callminer

NOVEMBER 6, 2019

Data visualization also helps surface other valuable marketing analytics and performance indicators that might be important to your business – customer lifetime value, demand generation, marketing mix efficiency and sentiment analysis.” When setting a dashboard up for someone else (CEO, VP Sales, Social Media Team etc.):

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

TeamSupport

JANUARY 9, 2024

Mid-2000s: Social Media Support & Help Desk Software At the start of the new millennium, social media platforms like Facebook began to emerge. Want to take advantage of our latest AI-powered features , like sentiment analysis and suggested responses? Talk to our sales team today.

Technology 59

Technology Technology Predictive Analytics Social Media 59

Customer Experience Matrix

MAY 7, 2015

It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me. The one system that does look like strong AI is Bottlenose. The system doesn’t do this yet but the vendor tells me they’re working on it.

106

106

Experience Investigators

MAY 7, 2024

AI analyzes individual purchase history, browsing behavior, and social media activity to craft experiences that resonate on a one-to-one level. Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. Improvements in Speed and Accuracy.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Retently

AUGUST 5, 2024

The platform’s robust reporting features provide detailed analytics and sentiment analysis, offering actionable insights for strategic decisions. Advanced Analytics Enterprises require advanced analytical tools to delve deeper into customer feedback.

NPS 100

NPS B2B Net Promoter Score Actionable Insights 100

Logicalware

JULY 26, 2023

The benefits of AI within the contact centre AI’s predictive analytics capabilities enable contact centres to anticipate customer needs, forecast call volumes, and identify emerging trends, to name a few benefits, empowering contact centres to manage resources and deliver seamless service proactively.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Also, the feature can be complex and overwhelming for new users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. The challenges of using AI in customer feedback analysis In some cases, automated response is the key to dealing with the most typical complaints and suggesting solutions to routine problems.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Ameyo Callversations

MARCH 2, 2022

Many contact centers use artificial intelligence to predict their customers’ behavior, including how many calls they can expect to receive during a shift. Contact center solutions that use predictive analytics are focused not only on helping agents determine the intent of a call but also on preparing for the interaction.

Contact Center 52

Contact Center Artificial Intelligence AI Sentiment Analysis 52

SurveySensum

MAY 31, 2024

Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations. AI systems analyze customer history, behavior, and preferences to predict their requirements in advance. For example, e-commerce businesses can leverage predictive analysis to prevent customer churn.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Logicalware

MARCH 1, 2023

Alternatively, a customer may receive personalised recommendations via email or social media, which they can then purchase in-store. For example, a customer may start their shopping journey by browsing products on a website but then choose to visit a physical store to see the product in person before making a purchase.

Customer Service 52

Customer Service Customer Experience Touchpoint Sentiment Analysis 52

SurveySensum

MAY 2, 2024

Take TechStore, a tech retailer whose social media was ablaze with complaints about their clunky, outdated POS system. Lines snaked around stores, social media exploded, and Ben & Jerry’s proved that customer voices weren’t just heard. ” The result? A viral sensation.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Predictive Analytics: The process of using historical data to forecast future events or outcomes.

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

Retently

DECEMBER 10, 2024

Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback. Qualtrics stands out for its analytics and reporting tools. It allows users to dive deep into data, with features like cross-tabulation and predictive analytics.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . It enables you to gather feedback from a wide variety of channels such as social media, chatbots, and email. Best features . Contact AskNicely for detailed pricing .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SugarCRM

MARCH 28, 2024

Using sentiment analysis, manufacturers can identify at-risk customers and deploy proactive strategies to address customer concerns and revitalize engagement levels. Predictive Analytics and Generative AI Robust CRMs today feature advanced analytics and generative AI capabilities. It’s a Wrap!

Manufacturing 26

Manufacturing CRM Sales Sentiment Analysis 26

SurveySensum

OCTOBER 17, 2023

It supports predictive analytics, which can show you key trends and patterns. Best Features Text and sentiment analytics software help users derive actionable insights from open-ended feedback. It gathers customer feedback from multiple sources like emails, social media, etc.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Enhanced Personalization Through Predictive Analytics Predictive analytics, powered by AI, enables organizations to anticipate customer needs and deliver hyper-personalized experiences.

AI 365

AI Predictive Analytics Sentiment Analysis E-commerce 365

eglobalis

JANUARY 20, 2025

To achieve reliability, companies can invest in predictive analytics and supply chain visibility tools. Companies that invest in predictive analytics and AI in systems such as CDPs and other many technologies available today to anticipate customer requirements often see higher retention rates.

B2B 371

B2B Predictive Analytics AI Innovation 371

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. That said, this type of analysis can feel overwhelming for beginners or those seeking a more simplified approach. For more radical changes, the support team is always open for feature requests!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

MARCH 7, 2025

Online Reviews and Social Media Mentions: Public perceptions from platforms like Google Reviews, Healthgrades, and social media discussions. Text analytics for health relies on advanced machine learning and NLP techniques such as: Sentiment Analysis: Determines whether patient feedback is positive, negative, or neutral.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52