Retently

JANUARY 13, 2025

Whether you want a sleek one-question format or a more detailed follow-up, the ability to tailor your surveys ensures they feel natural and engaging to your customers. Your CES tool needs to keep up. Automated Alerts and Follow-Ups Real-time feedback identifies issues, but automation ensures swift action.

Sentiment Analysis 117

Sentiment Analysis Net Promoter Score NPS Touchpoint 117

Hodusoft

NOVEMBER 27, 2024

That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long. Cost Efficiency Depending on what industry you’re in and which study you read, retaining an existing customer could be up to 25 times cheaper than acquiring a new one!

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Lumoa

JANUARY 11, 2022

And without great analytics, you would not understand your data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. You can easily identify the topics that drives your NPS score up and down. Promotoer.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

SurveySensum

MARCH 19, 2025

Qualtrics, Microsoft Forms, and SurveySensum The Introduction Qualtrics is known for its predictive analytics and advanced surveys, while Microsoft Forms for its user-friendliness and simplicity. No additional training is required to get started. You get what you pay for – without surprises.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

InteractionMetrics

APRIL 17, 2025

It was built for organizations with the resources to manage layered feedback systems, not for lean teams that need quick, actionable customer feedback analysis. Features & Usability QuestionPro supports unlimited surveys, logic (branching, skip, loop), and strong analytics like sentiment analysis and heatmaps.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Callminer

NOVEMBER 6, 2019

As metrics pile up, you may find yourself wondering which data points matter and in what ways they relate to your business’s interests. Time spent simply trying to make heads or tails of an up to date dataset is time that could be spent acting on the insights it provides. Expert Tips for Leveraging Data Visualization Tools.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Customer Experience Matrix

MAY 7, 2015

could do the job from start to finish. It performs the relatively common function of identifying trends but uses enough advanced technology, including natural language processing, topic discovery, and sentiment analysis, to impress me. But they both start with individual data, so I'll discuss them in the section on execution.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

Retently

AUGUST 5, 2024

Your journey to improved customer satisfaction and business growth starts here! Enterprises require extensive customization and in-depth analytics. Understanding NPS Let’s start with what is NPS. Retently shines with its customizable NPS surveys, automated follow-ups, and detailed analytics.

NPS 101

NPS B2B Net Promoter Score Actionable Insights 101

TeamSupport

JANUARY 9, 2024

Companies set up centralized offices to handle customer inquiries and issues via telephone. Companies started using customer relationship management (CRM) software to manage customer information and interactions. 1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support.

Technology 59

Technology Technology Social Media Artificial Intelligence 59

DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. Sign up for DMG’s free monthly newsletter.

AI 48

AI Machine Learning Text Analytics Predictive Analytics 48

Experience Investigators

MAY 7, 2024

To help you start or fine-tune your AI strategy, let’s explore the main things customer experience leaders need to know about AI and its close companion generative AI. Think of AI as a powerful tool that frees up your time so you can focus on where it matters. Start small and be calculated about where and when you apply AI.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

DMG Consulting

APRIL 14, 2023

For example, to increase the value of surveying/voice-of-the-customer applications, vendors have started to embed interaction analytics capabilities into them to help structure free-form customer feedback. Sentiment analysis, for example, provides insights into the experience of both the customer and the employee.

Omnichannel 48

Omnichannel Net Promoter Score Sentiment Analysis Contact Center 48

Zonka Feedback

DECEMBER 26, 2023

Like this write-up, we have also created lists of the top online survey tools , data collection tools , market research tools , anonymous feedback tools , customer feedback tools , voice of customer survey tools , and much more. Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Ameyo Callversations

AUGUST 24, 2022

The Natural Language Processing (NLP) technology used in these bots uses predictive analytics to understand user intent from their conversation or queries raised. Sentiment Analysis for Chatbot Behavior. This is where sentiment analysis is crucial to train chatbots with human-like capabilities.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Retently

DECEMBER 10, 2024

QuestionPro has been a go-to for many, but the competition is heating up. With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Enterprise Plan : Starting at $599/month, annually, it suits large organizations requiring tailored solutions.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

Hodusoft

AUGUST 29, 2024

Sentiment Analysis: A process that uses NLP and ML technology to determine the emotional tone (negative, positive, or neutral) of a piece of text. Predictive Analytics: The process of using historical data to forecast future events or outcomes. According to a report , it is estimated that AI will contribute up to $15.7

Contact Center 52

Contact Center AI Artificial Intelligence Compliance 52

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pricing: The pricing starts from $99 per month. Talk To Our NPS Expert To Get Started! Its pricing plan starts at $59 per month.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . Setting up survey is quick and easy. It has powerful analytics tools. Customer support is not up to the mark. Pricing: Starting from 199$/month.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

OCTOBER 17, 2023

We came up with some important criteria that helped us narrow down our search for customer feedback platforms for NBFCs. NBFC Customer Feedback Platforms Pricing G2 Review Score Free Trial Free Version Customer Support SurveySensum Starting at $99 per month 4.7 (5) Launch NPS, CES, or CSAT Surveys – Sign Up for Free 2.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

MAY 2, 2024

Micro-Interactions, Macro Impact A simple “thank you” email after a purchase, a quick follow-up call after a service call, or a personalized product recommendation based on feedback – these seemingly small gestures hold immense power. They show customers they’re not just transactions but valued individuals.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Zendesk

OCTOBER 25, 2023

Learn how to leverage AI for EX and start reaping the benefits. After all, everything starts with the people building your products and delivering your services. Manage more requests without adding headcount When teams are struggling to keep up with customer requests, AI can help them manage them more effectively.

AI 52

AI Artificial Intelligence Sentiment Analysis Start-ups 52

Zendesk

JANUARY 25, 2024

minutes out of one hour (17 percent of their time) working on post-call wrap-up. AI-powered call transcript analysis empowers call center managers to conduct thorough quality assessments, extract actionable insights, and tailor training programs effectively to improve agent performance and customer satisfaction.

AI 52

AI Artificial Intelligence Contact Center Machine Learning 52

InteractionMetrics

MARCH 20, 2025

Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast. Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries.

CX 52

CX Social Media Contact Center Compliance 52

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. Salesforce Einstein Agent automates workflows such as case routing, status updates, and follow-ups, drastically reducing agent workload and response times.

AI 429

AI Predictive Analytics Sentiment Analysis E-commerce 429

SurveySensum

MARCH 7, 2025

With AI-powered text analytics software, healthcare providers can unlock hidden insights, enhance decision-making, and improve patient outcomes – all while reducing manual workload. Lets now understand the step-by-step process of implementing text analytics for health. This is where text analytics powered by AI and NLP comes in.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Let’s start with Qualtrics. It helps you gather omnichannel feedback and gives you in-depth insights and reports using advanced analytical tools.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SugarCRM

DECEMBER 17, 2024

It leverages AI-driven insights for lead, pipeline, and opportunity management, enabling smarter prioritization and follow-ups. Sugars advanced forecasting, analytics, and intelligent account management features offer advanced visualizations and role-specific dashboards. This solution integrates well with external marketing tools.

Compliance 26

Compliance CRM ML Finance 26