Lumoa

JANUARY 11, 2022

Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time text analytics Superb user interface (UI) Read more: promoter.io Besides just creating surveys, it’s also possible to identify customer sentiments in feedback with their sentiment analysis feature.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. Improvements in Speed and Accuracy.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

JANUARY 16, 2025

While Qualtrics is noted for its predictive analytics and advanced surveys, SurveyMonkey is known for its user-friendly drag-and-drop user interface and automated NPS calculation. Basic users cannot use these features as part of the analytics. Also, the feature can be complex and overwhelming for new users.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

MAY 31, 2024

Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations. AI systems analyze customer history, behavior, and preferences to predict their requirements in advance. Navigate through thousands of feedback to discover customer sentiments via text analytics.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. Its predictive analytics modelling allows businesses to identify trends and make decisions. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. In such situations, it is difficult to pinpoint the causes and often leads to conflicts within various teams in a company.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

NOVEMBER 23, 2023

Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Qualtrics’ CustomerXM platform supports predictive analytics, which can show you key trends and patterns. Flexible survey theme and layout customization.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns. The tool also comes with a text analytics feature that lets users analyze open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

DECEMBER 1, 2021

Using this free NPS tool, you can analyze data with real-time, journey-based dashboards, and identify customer issues with a sentiment analysis feature. . Once feedback is received, it will be run through Satmetrix’s text analytics feature, which can recognize trends on your behalf. . Best features . Best features.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. That said, this type of analysis can feel overwhelming for beginners or those seeking a more simplified approach. For more radical changes, the support team is always open for feature requests!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

SurveySensum

MARCH 7, 2025

Thats where Text Analytics for Health comes in. Analyzing text from medical documents, prescriptions, surveys, and patient feedback, helps uncover patterns, track past interactions, and identify key issues – all while maintaining data privacy when using the right tool. What is Text Analytics for Healthcare?

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52