Lumoa

JANUARY 11, 2022

Key Features Collect NPS feedback via email, SMS, and embedded link Support surveys in 27 languages Real-time text analytics Superb user interface (UI) Read more: promoter.io Besides just creating surveys, it’s also possible to identify customer sentiments in feedback with their sentiment analysis feature.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. Improvements in Speed and Accuracy.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

OCTOBER 29, 2024

Different Types of Contact Center Analytics There are different types of analysis that fall under the contact center analytics umbrella that can be applied to the customer center data and insights. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

MAY 31, 2024

Leverage Predictive Analytics AI’s predictive analytics can help you foresee customer needs and expectations. AI systems analyze customer history, behavior, and preferences to predict their requirements in advance. Navigate through thousands of feedback to discover customer sentiments via text analytics.

AI 52

AI CX Customer Experience Sentiment Analysis 52

Zonka Feedback

DECEMBER 26, 2023

Zonka Feedback uses the power of Artificial Intelligence to deliver smart analysis from text responses. It offers smart text analysis, sentiment analysis, decoding intent, and much more. Its predictive analytics modelling allows businesses to identify trends and make decisions. Go beyond words.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Feedback 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. That said, this type of analysis can feel overwhelming for beginners or those seeking a more simplified approach. For more radical changes, the support team is always open for feature requests!

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52