DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. VoC Unfiltered.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Experience Investigators

MAY 7, 2024

Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data. Sentiment analysis grants us a window into the emotional landscape of our customers, giving us the ability to discern their opinions and attitudes and find specific pain points to address.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

1 to 1

JULY 25, 2024

A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding. Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

DMG Consulting

APRIL 14, 2023

Sentiment analysis, for example, provides insights into the experience of both the customer and the employee. Interaction analytics output, when used in conjunction with predictive analytics, sentiment analysis, and other relevant data, can improve many aspects of an organization’s operations.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Lumoa

NOVEMBER 21, 2023

Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis. In such situations, it is difficult to pinpoint the causes and often leads to conflicts within various teams in a company.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

SurveySensum

NOVEMBER 23, 2023

It lets you send NPS, CES, CSAT, product, onboarding, and many VOC surveys to your customers. Using this free NPS tool, you can analyze data with real-time , journey-based dashboards, and identify customer issues with a sentiment analysis feature. Pros Robust sentiment analysis to categorize the feedback responses automatically.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

InteractionMetrics

MARCH 20, 2025

It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. Unlike traditional survey-focused platforms, its NLP-powered sentiment engine includes sentiment analysis capable of decoding frustration, delight, or indifference in feedback from SMS, in-store kiosks, and 20+ channels.

CX 52

CX Social Media Contact Center Compliance 52