eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. This is a shift from reactive measurement to proactive management of customer experience.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

Aquire

SEPTEMBER 18, 2021

For example, you can start by listing your brand’s customer experience stages. Start from there and ask: what do we need to make sure customers go through this stage seamlessly? And of course, you can start from customer expectations. Follow up with customers over the phone or email to get clarifications. Learn More.

Customer Experience 98

Customer Experience Social Media Omnichannel AI 98

Aquire

DECEMBER 21, 2021

So, this year, try sprucing up your self-service options. So, if you don’t have self-service options, get started. For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. — If you already do, it’s good practice to re-evaluate them.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. And they can make timely decisions that will improve KPIs up to three times.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

DECEMBER 10, 2024

QuestionPro has been a go-to for many, but the competition is heating up. With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Enterprise Plan : Starting at $599/month, annually, it suits large organizations requiring tailored solutions.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

InteractionMetrics

MARCH 20, 2025

Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast. Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries.

CX 52

CX Social Media Contact Center Compliance 52