Predictive Analytics Social Listening VOC 
eglobalis
MARCH 30, 2025
This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment.
SurveySensum
MARCH 3, 2025
Social media conversations often provide early signals of emerging trends, and text analytics helps brands detect these shifts. How text analytics helps Keyword & Hashtag Analysis: Identifies trending topics within an industry. Predictive analytics : Use historical data to predict which customers are at risk of leaving.
InteractionMetrics
MARCH 20, 2025
Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. Pricing Starts at $85 per user, per month.
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