Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). For example, 74 percent of millennials say social media responsiveness improves their perception of a brand. Upskilling : Learn something new. This is a resolution many of us have made at some point.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

ClearAction

MAY 2, 2016

In sports skills , maturity matters because it puts your game at the top echelon of competition. social media maturity. A litmus test is to apply siloed maturity to sports skills : is a tennis player mature because of consistently awesome serves, even though their volleying may leave a lot to be desired? SEO maturity.

Sports 62

Sports Predictive Analytics Social Media Gaming 62

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Whether a customer reaches out via social media, calls the customer service hotline, or asks for help in-store, the quality of service should be unwavering and responsive.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

Customer Experience Matrix

MAY 7, 2015

General purpose writing programs including Wordsmith from Automated Insights , Quill from Narrative Insights and Arria NLG already write over one billion newspaper articles and reports each year, specializing in data-rich topics like sports and financial reports. The system doesn’t do this yet but the vendor tells me they’re working on it.

Artificial Intelligence 106

Artificial Intelligence AI Sentiment Analysis Predictive Analytics 106

ClearAction

MAY 16, 2016

In sports skills , maturity matters because it puts your game at the top echelon of competition. social media maturity. A litmus test is to apply siloed maturity to sports skills : is a tennis player mature because of consistently awesome serves, even though their volleying may leave a lot to be desired? SEO maturity.

Customer Experience 54

Customer Experience Sports Predictive Analytics Social Media 54

1 to 1

MAY 5, 2013

Data Analytics. Social Media. Data Analytics. Gartner & 1to1 Media CRM Excellence Awards. Social Media. Companies that have deployed integrated analytics platforms and emphasized real-time data analysis to better understand customer behavior have gained a big advantage from doing so.

Entertainment 42

Entertainment Sports Social Media CRM 42

Sprinklr

OCTOBER 20, 2021

When you think about your brand’s social media strategy, what comes to mind? Is it about listening to what your customers are saying about your brand on social media? Social media is now ubiquitous to the customer experience. On social media, the answer is a resounding yes.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85