Fonolo
NOVEMBER 11, 2022
Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Predictive analytics help with staffing and can track and record how things like product rollouts affect call volume. . Last year was no exception. .
Aquire
DECEMBER 21, 2021
In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). At the very least, customer support automation helps take the burden of repetitive tasks off agents’ shoulders and enable them to focus on more complex problems. Upskilling : Learn something new.
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ClearAction
MAY 2, 2016
In sports skills , maturity matters because it puts your game at the top echelon of competition. A litmus test is to apply siloed maturity to sports skills : is a tennis player mature because of consistently awesome serves, even though their volleying may leave a lot to be desired? Process = Lean enterprise, six sigma, supply chain.
ClearAction
MAY 16, 2016
In sports skills , maturity matters because it puts your game at the top echelon of competition. A litmus test is to apply siloed maturity to sports skills : is a tennis player mature because of consistently awesome serves, even though their volleying may leave a lot to be desired? Process = Lean enterprise, six sigma, supply chain.
Customer Experience Matrix
MAY 7, 2015
General purpose writing programs including Wordsmith from Automated Insights , Quill from Narrative Insights and Arria NLG already write over one billion newspaper articles and reports each year, specializing in data-rich topics like sports and financial reports.
SugarCRM
APRIL 7, 2022
Now more than ever, companies need the power of data insights and predictive analytics to navigate the new normal. Sales is a full-contact sport—it typically requires internal resources to get from lead to revenue, and obviously, it requires customers, prospects, and sometimes partners. Let the Platform Do the Work.
Retently
APRIL 5, 2024
Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Nike’s SoHo flagship store is not just about buying products, but an immersive experience where sports enthusiasts can engage with the brand in an interactive environment.
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