DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. VoC Unfiltered.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision-making.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Confirmit

DECEMBER 14, 2016

They also looked at key learnings from some of the world’s leading VoC programs, including: Getting the exec team on board: The importance of predictive analytics to inform smarter decisions delivering true business value. identified some of the future trends that will drive these best practices forward in 2017 and beyond.

CX 40

CX Predictive Analytics VOC Structured Data 40

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60