DMG Consulting

FEBRUARY 12, 2019

Interaction analytics, comprised of speech and text analytics, allows organizations to listen to customers and prospects across voice and digital channels to obtain a comprehensive understanding of their experience. Analytics will Continue to be a Differentiator.

Contact Center 74

Contact Center AI Predictive Analytics Data Mining 74

DMG Consulting

APRIL 16, 2019

Speech and text analytics, also known collectively as interaction analytics, provide a firsthand, unfiltered view of what transpires between customers and an organization. Another emerging strategy for managing a personalized customer experience is the use of predictive analytics.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

NOVEMBER 21, 2023

Successful businesses using AI-powered tools Starbucks’ Predictive Analytics and machine learning tool called Deep Brew is one of the finest examples of the power of AI in customer feedback analysis and how it is transforming customer experience.

Customer Feedback 78

Customer Feedback AI Machine Learning Social Media 78

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Its omnichannel text analytics feature comes with Natural Language Processing and is supported by AI (more about this in the next segment).

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

It involves creating a plan to elevate every customer’s experience across every touchpoint they have with your company. Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Mission & Vision One quality all customers look for is reliability and consistency.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

DECEMBER 1, 2021

Once feedback is received, it will be run through Satmetrix’s text analytics feature, which can recognize trends on your behalf. . Nice Satmatrix offers out-of-the-box analytic charts, graphs, and data for improved efficiency. Best features. Free – $0/month. Premium – $224/month.

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

SurveySensum

OCTOBER 17, 2023

Text Analytics software allows you to understand and derive actionable insights from open-ended feedback. It supports predictive analytics, which can show you key trends and patterns. The tool also comes with a text analytics feature that lets users analyze open-ended feedback.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 23, 2023

Text Analytics Software The innovative Text and Sentiment Analysis technology automatically extracts quantitative data from unprocessed, qualitative information to discover patterns and trends within the text. It allows you to measure NPS at any customer touchpoint via any platform or channel like SMS or email.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. Medallia : Medallia comes with deep analytics and robust reporting, especially for customer experience trends. However, the reporting feature can be difficult to navigate sometimes.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52