SurveySensum

MARCH 3, 2025

Social media conversations often provide early signals of emerging trends, and text analytics helps brands detect these shifts. How text analytics helps Keyword & Hashtag Analysis: Identifies trending topics within an industry. Predictive analytics : Use historical data to predict which customers are at risk of leaving.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

CX Journey

JANUARY 11, 2017

Companies are sitting on a goldmine of data. It’s time to do something with all of that data. Predictive analytics and, more importantly, prescriptive analytics. It's time to forecast the future and remedy the present. What am I talking about?

Predictive Analytics 64

Predictive Analytics Unstructured Data Education Customer Experience 64

Lightico

FEBRUARY 11, 2024

IDP leverages and combines AI, Large Language Models (LLM) , OCR, and natural language processing (NLP) to seamlessly extract data from a diverse array of documents, ranging from scanned forms to digital submissions. All with our pre-training.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

VOZIQ

OCTOBER 19, 2022

The intermediate stage involves automated and frequent data collection—both structured and unstructured data—from internal and external sources and analyzing processes offline. It focuses on detecting the underlying reasons that led to previous cancellations (i.e.,?why?customers customers canceled in the past).

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

VOZIQ

OCTOBER 19, 2022

The intermediate stage involves automated and frequent data collection—both structured and unstructured data—from internal and external sources and analyzing processes offline. It focuses on detecting the underlying reasons that led to previous cancellations (i.e.,?why?customers customers canceled in the past).

Customer Retention 40

Customer Retention Predictive Analytics Unstructured Data Touchpoint 40

SugarCRM

OCTOBER 15, 2019

Smart devices are used to collect data on where and when your product is used by specific customers, which helps manufacturing firms deliver personalized interactions. Having scattered or unstructured data can be challenging for manufacturers.

Manufacturing 33

Manufacturing CRM Unstructured Data Predictive Analytics 33

SugarCRM

JANUARY 11, 2024

Gain a Better Understanding of Your Audience Base Maybe the most significant advantage posed by generative AI is its vast potential to closely analyze and generate accurate insights into large volumes of unstructured data. Without similar technologies, this data can be time-consuming and expensive to process.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

Ameyo Callversations

APRIL 21, 2022

The current breed of databases and storage devices will fall short of these capabilities, and contact centers will need modern data analysis tools to transform the unstructured data and gather meaningful insights. In addition, they can also help to improve service levels and quality metrics.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SugarCRM

OCTOBER 24, 2023

Today’s CRM tools have been infused with predictive analytics and machine learning capabilities. Because of the data-backed content, such campaigns will likely have higher conversion rates. According to this Gartner study , almost 80% of CRM buyers today search for AI capabilities when deciding. Generative CRM: What Is It?

CRM 26

CRM AI Invoicing Predictive Analytics 26

Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Measure and optimize your strategy.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. Named Entity Recognition: Extracts key medical terms, symptoms, drug names, and diseases from unstructured data. Use predictive analytics to anticipate patient needs and improve care delivery.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

While Qualtrics is noted for its predictive analytics and advanced surveys, Medallia is known for its real-time feedback management. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52