ClearAction

MAY 29, 2016

Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. Anytime these customer touches are hassle-free or tailored to the customer, marketers judge their work to be a good customer experience.

Customer Experience 97

Customer Experience Social Media Customer Experience Management Predictive Analytics 97

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

DMG Consulting

FEBRUARY 25, 2019

These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics. As the pace of business has accelerated, the demand for real-time speech analytics has increased. Improvements in Speed and Accuracy.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Voice of the Customer White Papers.

Predictive Analytics 40

Predictive Analytics Voice of the Customer CX 40

Confirmit

JANUARY 9, 2018

In this eBook, we’ll dive into basic, advanced, and predictive analytics to help you learn how you can leverage these tools to drive your Voice of the Customer program forward. Voice of the Customer White Papers.

Predictive Analytics 40

Predictive Analytics Voice of the Customer CX 40

SurveySensum

MAY 14, 2024

The Pulse of Predictive Analytics Predictive analytics forms the heart of proactive database management. Incorporating predictive analytics means your database isn’t solely operational—it’s strategic. 7 Must-Have Features for Next-Level Database Monitoring 1.

Predictive Analytics 52

Predictive Analytics Data Entry Invoicing Engineering 52

Confirmit

DECEMBER 4, 2017

How to harness AI and predictive analytics to drive CX efficiencies and business change. Voice of the Customer Webinars. You will learn: New ways of capturing feedback and driving action – without sending out more surveys!

CX 49

CX Predictive Analytics Voice of the Customer Start-ups 49

SurveySensum

MARCH 26, 2025

It uses sentiment analysis, opinion mining, and predictive analytics to understand customer feedback, market trends, and brand perception. For instance, companies use text analytics to monitor social media sentiment and adjust their marketing strategies accordingly.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

Aquire

OCTOBER 19, 2021

(Example: 30 percent of customers returned product X within a month of purchase). Diagnostic analytics. Helps you understand the “why” behind customer behavior. Example: 50 percent of customers think product X is not what they expected). Predictive analytics. Helps you predict future customer behavior.

Social Media 97

Social Media Net Promoter Score NPS Omnichannel 97

DMG Consulting

APRIL 14, 2023

Interaction Analytics: Listening in on the Omnichannel Customer Journey View this article on the publisher’s website. Interaction analytics (IA) literally listens to (or reads) the voice of the customer and interprets what they are saying (or writing) and how they feel about a company, product, or service.

Omnichannel 48

Omnichannel Net Promoter Score Sentiment Analysis Contact Center 48

ClearAction

MAY 29, 2016

Experiential marketing and loyalty marketing as brand strengtheners have evolved Marketing’s historical emphasis from customer acquisition to a greater balance in retention, repurchase, expanding share-of-wallet, and engaging customers as brand evangelists. Yet, accurate value communication is only part of the equation.

Customer Experience 67

Customer Experience Social Media Customer Experience Management Voice of the Customer 67

DMG Consulting

APRIL 11, 2022

Answer: While surveying solutions have traditionally been utilized to collect, analyze and share solicited feedback regarding products, services and brand perception from customers and prospects, these applications can also capture and measure employee satisfaction.

VOE 48

VOE Artificial Intelligence Predictive Analytics VOC 48

Confirmit

AUGUST 15, 2018

Executives have long relied on basic analytics to keep score and see where the business was tracking via key performance indicators (KPIs), but advanced analytics offers so much more. Advanced analytics dives deeper and helps you understand the “why” and “how” behind the data.

Predictive Analytics 40

Predictive Analytics Customer Experience Voice of the Customer CX 40

Confirmit

DECEMBER 14, 2016

Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. During this follow-up session, Claire Sporton, VP, Customer Experience Management at Confirmit and guest speaker Sam Stern, Senior Analyst at Forrester Research, Inc.

CX 40

CX Predictive Analytics Structured Data VOC 40

DMG Consulting

APRIL 16, 2019

Another emerging strategy for managing a personalized customer experience is the use of predictive analytics. Speech and text analytics are being enhanced with predictive analytics capabilities to enrich and personalize each customer interaction.

Contact Center 48

Contact Center Predictive Analytics Machine Learning Artificial Intelligence 48

Confirmit

DECEMBER 25, 2018

Why predictive analytics and Artificial Intelligence will help augment – but not replace – your human teams. - How to truly engage with your team members and support behavioral change that creates a customer centric culture. . - Voice of the Customer Webinars.

Artificial Intelligence 40

Artificial Intelligence CX Predictive Analytics Voice of the Customer 40

Confirmit

FEBRUARY 6, 2018

How to harness AI and predictive analytics to drive CX efficiencies and business change. Voice of the Customer Webinars. Watch this webinar to learn: New ways of capturing feedback and driving action – without sending out more surveys!

CX 40

CX Predictive Analytics Voice of the Customer Start-ups 40

Retently

APRIL 5, 2024

Self-service options, including self-checkout systems and digital information kiosks, empower customers with autonomy and skill, improving the shopping experience and the retailer’s operational efficiency. This isn’t just a happy coincidence; it’s the power of customer feedback in action.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

DMG Consulting

SEPTEMBER 26, 2018

There is renewed interest in these solutions, which are incorporating artificial intelligence (AI) and machine learning to keep speech analytics up-to-date with the digital transformation. These advancements are fueling interest in speech analytics and accelerating sales of new and replacement solutions.

Contact Center 48

Contact Center Machine Learning Artificial Intelligence Text Analytics 48

Confirmit

JANUARY 8, 2018

Every headline and prediction seems sure that – for better or worse – the robots are coming. It’s true in the world of Customer Experience too. Voice of the Customer Best Practices. In this realm, AI is going to change everything, apparently.

AI 40

AI Artificial Intelligence Predictive Analytics Gaming 40

Confirmit

NOVEMBER 20, 2018

Areas like predictive analytics, text analytics , and deep learning can help us to find what might otherwise be a needle in a haystack. Voice of the Customer Company Best Practices. Step one is to identify the problem we need to solve. Then, it’s a case of prioritizing.

AI 40

AI Text Analytics Predictive Analytics NPS 40

Lumoa

APRIL 28, 2024

Choose the Right Platform for You When you start evaluating various platforms, Lumoa stands out as a particularly compelling choice for medium to large enterprises focused on efficiently managing teh voice of the customers.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Lumoa

FEBRUARY 9, 2023

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Beyond Philosophy

MAY 12, 2021

Moreover, predictive analytics should take into account customers’ motivators to predict what customers are doing accurately. Porte says 88 percent of respondents invested in cloud-based customer engagement solutions for workforce management, compliance, security, and fraud solutions.

Customer Expectations 88

Customer Expectations Machine Learning AI Technology 88

1 to 1

MAY 5, 2013

Customer Loyalty. Customer Service. Customer Strategy. Data Analytics. Voice Of The Customer. Voice of the Customer. Church of the Customer. Customer Experience Matters. Customers Rock! Voice Of The Customer. Emerging Trends. Employee Engagement. Social Media.

Entertainment 42

Entertainment Sports Social Media CRM 42

Experience Investigators

MAY 7, 2024

They provide timely information, guide customers through their journey, and improve response times, which not only enhances customer satisfaction but also can potentially reduce operational costs. Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data.

AI 52

AI Artificial Intelligence Sentiment Analysis Customer Experience 52

Lumoa

MARCH 20, 2018

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

MAY 2, 2024

It’s a continuous conversation where companies, like maestros, listen to the orchestra of customer voices and orchestrate a symphony of action, communication, and, ultimately, satisfaction. Companies leverage chatbots, AI-powered sentiment analysis , and even predictive analytics to gather and respond to feedback instantly.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

Qualtrics

NOVEMBER 18, 2020

Something needed to change, so we turned to Qualtrics,” explained Jason Bradshaw, Chief Customer and Marketing Officer at Volkswagen Group Australia. With the Qualtrics XM Platform in place, Volkswagen’s Accelerate to WOW program brought the voice of the customer to the forefront of the business.

Predictive Analytics 32

Predictive Analytics Machine Learning Contact Center Start-ups 32

Lumoa

MARCH 20, 2018

Why are your customers turning away from you? Why is the retention of your customers so high/low? But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. So it’s kind of an untraditional model, but there are all kinds of ways you can pivot analytics and research. I love that.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

1 to 1

JULY 25, 2024

A comprehensive approach that integrates multiple feedback sources, including Voice of the Customer (VOC) metrics, data analytics, and AI, is essential for a complete understanding. Proactive and Predictive Insights Traditional NPS feedback often reflects past interactions, which may lose relevance over time.

Sentiment Analysis 20

Sentiment Analysis Customer Feedback Net Promoter Score NPS 20

InteractionMetrics

MARCH 20, 2025

It also includes predictive analytics that spots customers at risk of leaving and identifies upsell opportunities. Pricing Upland Rant & Rave offers custom pricing based on feedback volume and users. Pricing OpenText offers custom pricing based on modules, users, and data volume.

CX 52

CX Social Media Contact Center Compliance 52