1 to 1

AUGUST 12, 2015

I experienced this firsthand during a vacation in San Juan, Puerto Rico. My husband and I dropped in for a four-day vacation in the island of enchantment and it was easy to see where Puerto Rico got its nickname. It's often the details that elevate a customer experience from average to impressive.

Customer Experience 48

Customer Experience Customer Loyalty 48

Service Quality Institute

SEPTEMBER 18, 2024

Costco currently operates 890 warehouses, including 614 in the United States and Puerto Rico, 108 in Canada, 40 in Mexico, 35 in Japan, 29 in the United Kingdom, 19 in Korea, 15 in Australia, 14 in Taiwan, seven in China, four in Spain, two in France, and one each in Iceland, New Zealand and Sweden. billion in 2023. This is a $11.9

E-commerce 52

E-commerce Customer Service Start-ups Sales 52

Lightico

MARCH 23, 2022

What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry.

Retail 52

Retail Innovation Sales Customer Service 52

Intercom

JUNE 2, 2022

So you have this combination of public speaking and entrepreneurship and the Exercise Science field, which led me to a company called Chick-fil-A, which used to be predominantly in the Southeast, but now we’ve expanded to Canada and Puerto Rico. I’ve been there for almost 20 years now.

Customer Experience 111

Customer Experience CX Start-ups Innovation 111

1 to 1

APRIL 26, 2021

Everyone over age 16 in the United States as well as Puerto Rico and the District of Columbia is now eligible for a coronavirus vaccine. Yet for many, the vaccination experience journey is still broken and confusing.

Healthcare 29

Healthcare Retail Customer Loyalty Education 29

Qualtrics

MAY 2, 2019

On the X4 Summit main stage, Sir Richard Branson told the story of how he started Virgin Atlantic after his flight to Puerto Rico was canceled. Once they did that, their minds were freed up to think about what would frustrate a customer and what needed to be fixed. Pay attention to personal frustrations.

E-commerce 33

E-commerce Customer Journey Map Omnichannel CX 33

Zendesk

MARCH 26, 2021

We handle clients all over Canada, [the] USA, and even Puerto Rico, so it is very hard to always be able to travel and have face-to-face meetings with our clients. I’m able to easily connect with my remote team and show them how to handle things directly on my screen with ease.

CRM 59

CRM Start-ups Social Media Contact Center 59