Inside Customer Service

OCTOBER 10, 2024

One day, I was working in customer service as a retail associate. My first training opportunity came when my boss at the retail store asked me to help train a new employee. I'm an accidental customer service trainer. The next day, my boss asked me to train. No materials, no facilitator's guide, no nothing. Figure it out. I loved it.

Customer Service 212

Customer Service Retail 212

eglobalis

MARCH 4, 2025

Virtual assistants and chatbots now handle millions of banking inquiries, healthcare questions, and retail service requests, promising faster responses and 24/7 availability. Industry-Specific Virtual Assistants (Banking, Healthcare, Retail) AI agents are becoming increasingly specialized to meet industry-specific needs.

AI 202

AI Sentiment Analysis Contact Center Healthcare 202

Fonolo

OCTOBER 7, 2021

With businesses reopening after COVID-19 closures, US economist Mark Zandi asserts that retailers benefited significantly from the reopening economy. Moreover, retail spending is expected to increase by 19% this year. These predictions represent significant opportunity for retailers. Why retail call centers are so important.

Contact Center 141

Contact Center Retail Customer Expectations Technology 141

Beyond Philosophy

JULY 7, 2022

It’s about brick-and-mortar retail because, after the pandemic, physical retail is bouncing back as people want a real-life experience after the lockdowns and other events. How can these retailers benefit from the new technologies? How can these retailers benefit from the new technologies?

Retail 160

Retail Artificial Intelligence AI Start-ups 160

Customer Think

JULY 13, 2021

Augmenting Retail space with intelligent technologies that can create an interactive and context-specific personalization experience. Technology-driven innovations ranging from one-click ordering to personalized recommendations to smart speakers to anticipatory shipping are redefining shopping.

Retail 137

Retail Technology Technology Innovation 137

ECXO

FEBRUARY 20, 2025

Muji: The Japanese retailer Muji focuses on providing practical and elegant products that fit effortlessly into everyday life. Their all value, no frills philosophy emphasizes simplicity and functionality, appealing to customers seeking minimalist designs.

Retail 300

Retail Customer Loyalty Sales CX 300

Customer Think

JANUARY 20, 2023

Let’s start 2023 with a retail homework assignment. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait.

Retail 135

Retail Customer Loyalty 135

Uniphore

DECEMBER 7, 2021

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. However, obstacles still loom.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

Retail 137

Retail Innovation Technology Technology 137

Retently

OCTOBER 11, 2024

Retently as a Top QA Tool for Ecommerce and Retail 2. Now that you know the importance of QA in customer service, let’s dive into the top 7 tools we’ve handpicked specifically for Ecommerce and Retail businesses to enhance your support operations. Table of contents Key Takeaways: What is Customer Support Quality Assurance? Loris AI 4.

Retail 140

Retail Scorecard Sentiment Analysis Customer Service 140

Intercom, Inc.

NOVEMBER 18, 2020

our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Cash was still king in most retail environments.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

CX Network

MAY 3, 2024

Join the CX Retail Exchange to be a part of the next wave of retail excellence, and to define what customer experience holds “in store” as the constantly online customer decides which brands they will.

Retail 105

Retail CX Customer Experience 105

Customer Think

JULY 15, 2021

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […]. The wheel may be one of humankind’s greatest innovations, but keep in mind that it’s what the tool can do – not the tool itself – that guides history.

Retail 132

Retail E-commerce Innovation Customer Loyalty 132

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 126

Retail Customer Loyalty Customer Experience 126

Customer Think

MARCH 16, 2023

The retail industry is constantly evolving, and technology has played a significant role in this change. One of the most notable advancements in the retail industry is the use of digital signage.

Retail 118

Retail Customer Relationship Technology Technology 118

Customer Think

AUGUST 29, 2024

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. However, larger retailers are outpacing smaller businesses, with two-thirds reporting AI adoption (55 percent higher than the industry adoption rate). Overall, over 60 percent say they’re planning […]

Retail 119

Retail AI Technology Technology 119

Zendesk

MARCH 20, 2023

The retail industry is under enormous pressure to change. What does this mean for retailers? Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI. In this guide, you’ll get the latest retail insights and actionable tips on how to supercharge your CX.

Retail 98

Retail CX Customer Loyalty Customer Experience 98

Retently

AUGUST 15, 2024

In this article, we’ll dive into the best CSAT tools available for ecommerce and retail businesses. Whether you’re a small online store or a large retail chain, finding the right CSAT platform can be a game-changer. But why is CSAT so important for Ecommerce and Retail? Let’s get started!

Retail 111

Retail Customer Satisfaction NPS Customer Feedback 111

Customer Think

JUNE 3, 2023

Eight in 10 retailers have said they plan to sell their goods through additional digital channels in 2023. Leave it to Amazon to level it up to a channel few likely considered: Anywhere. Amazon Anywhere is the online giant’s latest endeavor to further integrate its various sales streams: this time by selling goods on the […]

Retail 117

Retail CX Sales Customer Loyalty 117

The DiJulius Group

MARCH 4, 2024

The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group.

Retail 98

Retail Customer Experience 98

Customer Think

JANUARY 3, 2023

They only deal with their distributors, brokers, and retailers but need to communicate with people who actually buy their products. The great bulk of CPG startups operates as B2B companies. They need to be more curious about the way they get and use their products. So long as case volumes grow, they are pleased. So […].

Retail 119

Retail B2B 119

Customer Think

SEPTEMBER 13, 2024

Believe it or not, the holiday season is upon us—and for retailers, it’s crunch time. With heightened competition and consumer expectations, there’s little room for error when it comes to planning your customer journey.

Retail 110

Retail Customer Experience 110

Customer Think

APRIL 21, 2023

Introduction Though the pandemic is over, the retail industry is still contending with serious challenges when it comes to demand. Economic uncertainty and skyrocketing inflation are making consumers more conservative with their finances, as well as more particular about their in-store experience.

Retail 111

Retail Finance Customer Service Technology 111

Zendesk

APRIL 3, 2023

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Doing CX Right

FEBRUARY 14, 2024

Explore AI's transformative power to elevate retail customer customer service. The post Lessons from Zappos: Elevating AI Integration for Next-Level Retail Customer Service appeared first on Doing CX Right.

Retail 106

Retail AI Customer Service CX 106

Inside Customer Service

MARCH 29, 2025

This includes contact center agents, customer support representatives, retail associates, hospitality associates, and nonprofit employees. This training plan uses a unique approach to training videos. It divides the lessons into short segments, spaced out over four weeks.

Customer Expectations 170

Customer Expectations Hospitality Hospitality Start-ups 170

Customer Think

MARCH 15, 2023

Is your retail store implementing agile and reliable inventory control? 67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Inventory control isn’t just for operational efficiency – it benefits your product returns and security processes.

Retail 109

Retail Technology Technology 109

Zendesk

APRIL 25, 2023

The post AI in Retail: Transform your CX into your competitive edge appeared first on Zendesk.

Retail 97

Retail AI CX 97

Adrian Swinscoe

JULY 28, 2023

Imagine this: You visit an online retail website for the first time. This is a guest post from Nevilson Christian, Founder of SeekThem. The website automatically […] The post Creating memorable customer experiences: Inspiring loyalty first appeared on Adrian Swinscoe.

Customer Experience 246

Customer Experience Retail 246

Intercom, Inc.

NOVEMBER 12, 2020

our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Welcome to S.H.O.P., The right experience.

Retail 221

Retail B2C B2B Manufacturing 221