Customer Think

JANUARY 20, 2023

Let’s start 2023 with a retail homework assignment. Here’s the point: Retailers and brands tend to confuse customer habits with customer loyalty. List the top three reasons your customers are loyal to you. Convenience doesn’t count. I’ll wait.

Retail 135

Retail Customer Loyalty 135

Uniphore

DECEMBER 7, 2021

According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. Retail CX Trends in 2021: Holiday Retail Challenges You Can Turn Into Opportunities. However, obstacles still loom.

Retail 130

Retail CX Omnichannel Artificial Intelligence 130

Customer Think

JANUARY 19, 2022

This is what retail innovation will look like in 2022. Funding for retail technology reached a record $29 billion in the first quarter of 2021, as retailers and tech companies sought to […].

Retail 137

Retail Innovation Technology Technology 137

Intercom, Inc.

NOVEMBER 18, 2020

our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Cash was still king in most retail environments.

Retail 239

Retail E-commerce Innovation Customer Expectations 239

Customer Think

JULY 15, 2021

Retailers thought digital shopping would forever alter consumer behavior, but actually, it’s the implicit capabilities behind e-commerce that are […]. The wheel may be one of humankind’s greatest innovations, but keep in mind that it’s what the tool can do – not the tool itself – that guides history.

E-commerce 132

E-commerce Retail Innovation Customer Loyalty 132

Customer Think

DECEMBER 8, 2021

If the past two years have taught the retail industry anything, it’s to meet the unexpected, eye-to-eye, with more of the unexpected. Unexpected as in surprising channels, unpredictable brand partnerships and even a dose of the expected.

Retail 126

Retail Customer Loyalty Customer Experience 126

Customer Think

MARCH 16, 2023

The retail industry is constantly evolving, and technology has played a significant role in this change. One of the most notable advancements in the retail industry is the use of digital signage.

Retail 118

Retail Customer Relationship Technology Technology 118

Customer Think

AUGUST 29, 2024

2024 survey results show that many retailers already use or are actively working toward adopting AI-powered tools. However, larger retailers are outpacing smaller businesses, with two-thirds reporting AI adoption (55 percent higher than the industry adoption rate). Overall, over 60 percent say they’re planning […]

Retail 119

Retail AI Technology Technology 119

Zendesk

MARCH 20, 2023

The retail industry is under enormous pressure to change. What does this mean for retailers? Retailers that rise to the challenge reap the rewards–higher CSAT, deeper customer loyalty, and solid ROI. In this guide, you’ll get the latest retail insights and actionable tips on how to supercharge your CX.

Retail 98

Retail CX Customer Loyalty Customer Experience 98

The DiJulius Group

MARCH 4, 2024

The post Retail Strategy: Experience, Experience, Experience appeared first on The DiJulius Group.

Retail 94

Retail Customer Experience 94

Customer Think

JUNE 3, 2023

Eight in 10 retailers have said they plan to sell their goods through additional digital channels in 2023. Leave it to Amazon to level it up to a channel few likely considered: Anywhere. Amazon Anywhere is the online giant’s latest endeavor to further integrate its various sales streams: this time by selling goods on the […]

Retail 117

Retail CX Sales Customer Loyalty 117

Doing CX Right

FEBRUARY 14, 2024

Explore AI's transformative power to elevate retail customer customer service. The post Lessons from Zappos: Elevating AI Integration for Next-Level Retail Customer Service appeared first on Doing CX Right.

Retail 106

Retail AI Customer Service CX 106

Customer Think

JANUARY 3, 2023

They only deal with their distributors, brokers, and retailers but need to communicate with people who actually buy their products. The great bulk of CPG startups operates as B2B companies. They need to be more curious about the way they get and use their products. So long as case volumes grow, they are pleased. So […].

Retail 119

Retail B2B 119

Customer Think

SEPTEMBER 13, 2024

Believe it or not, the holiday season is upon us—and for retailers, it’s crunch time. With heightened competition and consumer expectations, there’s little room for error when it comes to planning your customer journey.

Retail 110

Retail Customer Experience 110

Customer Think

APRIL 21, 2023

Introduction Though the pandemic is over, the retail industry is still contending with serious challenges when it comes to demand. Economic uncertainty and skyrocketing inflation are making consumers more conservative with their finances, as well as more particular about their in-store experience.

Retail 111

Retail Finance Customer Service Technology 111

Zendesk

APRIL 3, 2023

The world of retail is in a time of change. In the flooded market with almost endless options, many retailers are competing on the quality of their service. This is where retail customer engagement plays a vital role. What is retail customer engagement? Why is customer engagement in retail important?

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

Zendesk

NOVEMBER 28, 2022

After the chaos and uncertainty of the past few years, with supply chain woes, staffing shortages, and inflationary pressures, there is some good news for the retail industry. The National Retail Federation (NRF) predicts that holiday sales will be healthy this year. What’s more, many of those sales will come from ecommerce.

Retail 98

Retail CX Social Media Sales 98

Customer Think

MARCH 15, 2023

Is your retail store implementing agile and reliable inventory control? 67% of warehouses in a recent survey said they’re considering adopting new technologies to speed up inventory management processes. Inventory control isn’t just for operational efficiency – it benefits your product returns and security processes.

Retail 109

Retail Technology Technology 109

Zendesk

APRIL 25, 2023

The post AI in Retail: Transform your CX into your competitive edge appeared first on Zendesk.

Retail 97

Retail AI CX 97

Adrian Swinscoe

JULY 28, 2023

Imagine this: You visit an online retail website for the first time. This is a guest post from Nevilson Christian, Founder of SeekThem. The website automatically […] The post Creating memorable customer experiences: Inspiring loyalty first appeared on Adrian Swinscoe.

Customer Experience 246

Customer Experience Retail 246

Intercom, Inc.

NOVEMBER 12, 2020

our series examining the changes in retail and commerce. Over the course of four weeks, we’re exploring some of the key topics around the past, present, and future of retail, looking at the technologies and behaviors that have enabled – and transformed – shopping as we know it. Welcome to S.H.O.P., The right experience.

Retail 221

Retail B2C B2B Manufacturing 221

ECXO

MAY 15, 2023

Implementing a MadTech approach opens the door to many other customer engagement opportunities, such as retail media networks, internal and external data monetization, and on-demand (advertising and subscription) video business models. Read the full article where it was originally published HERE The post Are you ready for MadTech?

Net Promoter Score 400

Net Promoter Score Technology Technology Retail 400

Inside Customer Service

OCTOBER 10, 2024

One day, I was working in customer service as a retail associate. My first training opportunity came when my boss at the retail store asked me to help train a new employee. I'm an accidental customer service trainer. The next day, my boss asked me to train. No materials, no facilitator's guide, no nothing. Figure it out. I loved it.

Customer Service 212

Customer Service Retail 212

Intercom, Inc.

NOVEMBER 5, 2020

On the podcast, Dee Reddy talks to writer Deborah Fallows about seeing the retail landscape of small-town America from the sky; Director of City Design at the City of Melbourne Prof Rob Adams about urban regeneration for the retail space and the 20-minute city; and Intercom’s SVP of Product Paul Adams about the development and future of ecommerce.

Retail 206

Retail Entertainment Customer Relationship Technology 206

Customer Think

JANUARY 6, 2023

Digital transformation is the strategic adoption of various digital technologies, used for improving processes, productivity, enhancing customer care, improving employee experience, managing business risks and helping control costs.

Retail 134

Retail Customer Experience Technology Technology 134

Customer Think

MARCH 13, 2024

Retail is evolving with the adoption of generative AI, promising to revolutionize operations from product catalog management to customer support. According to McKinsey, integrating gen AI could unlock an additional $310 billion in value for the retail sector, particularly in optimizing customer interactions.

Retail 75

Retail AI Technology Technology 75

Intercom, Inc.

JANUARY 21, 2020

I examined the first screen that loaded in 25 popular iOS apps across a variety of use cases (such as social media, retail, services, personal finance, and more). Retail: (Amazon, eBay, Ticketmaster) 40.7%. And yes, that is an NKOTB album. Music & audio: (Apple Music, Spotify, Stitcher) 36.3%. of their first screen.

Social Media 291

Social Media Finance Retail Start-ups 291

Intercom

FEBRUARY 16, 2023

Throughout its history, retail has been punctuated by a great deal of technological advancements, and many have been quick to call each a revolution. In today’s episode, we’ve caught up with Joel to talk about the me-centric revolution and what that means for retail. Consumers never really had much power.

Retail 98

Retail E-commerce Artificial Intelligence Start-ups 98

Customer Think

APRIL 12, 2024

Can a retailer’s loyalty program drive customer loyalty and become a source of revenue? Some retailers and grocers are already leveraging the idea of augmenting a loyalty program with a paid membership, and, by the numbers, they have very good reason for doing so.

Retail 72

Retail Omnichannel Customer Loyalty 72

ECXO

JUNE 11, 2023

Sources: [link] [link] “The Essential Guide to User Experience” by Paul Boag “The Elements of User Experience” by Jesse James Garrett “The Design of Everyday Things” by Don Norman “Designing for Interaction” by Dan Saffer “Designing B2B Brands: Lessons from Deloitte and 195,000 Brand Ratings” by JP Kuehlwein and Wolf Schaefer “The Business Value of (..)

B2B 390

B2B B2C Touchpoint Actionable Insights 390