eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

MARCH 3, 2025

Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. The online shoe and clothing retailer provides extensive training to its customer service team and encourages the sharing of knowledge and experiences among team members. Smart surveys are one way of doing this. Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

SurveySensum

APRIL 28, 2025

Take, for instance, a retail store like IKEA, where customers will find it difficult to locate products. But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

SEPTEMBER 19, 2022

Take for instance, in a retail store like IKEA, customers will find it difficult to locate products. Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. They need an assistant to locate it or a guide to take them there.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

If you’re in retail, questions might target product quality, variety, and the shopping experience. There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback.

Customer Feedback 94

Customer Feedback Net Promoter Score Customer Satisfaction NPS 94

InteractionMetrics

MARCH 20, 2025

Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. Upland Rant & Rave Upland Rant & Rave is a real-time CX platform specializing in emotion-driven insights for retail, finance, and utilities.

CX 52

CX Social Media Contact Center Compliance 52