Sprinklr

OCTOBER 13, 2021

Is your brand a large retailer with thousands of locations around the globe? These channels have become an always-on feedback loop about your brand, and social listening can help you: Understand your target audience. Or a restaurant franchise spanning multiple geographies? Monitor your competitors.

Social Media 101

Social Media CXM Social Listening Compliance 101

Aquire

DECEMBER 21, 2021

RELATED: Innovation in the Retail Industry: The Future of Customer Experience. For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. — Giveup : Quit data silos. is a great way to find out what works and what doesn’t.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. The online shoe and clothing retailer provides extensive training to its customer service team and encourages the sharing of knowledge and experiences among team members. Smart surveys are one way of doing this. Take abandoned shopping carts.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Fonolo

OCTOBER 10, 2019

Listen and Analyze. Social listening involves monitoring online conversations to get a sense of how customers are responding to your products and/or services. This is an important part of any company’s social media strategy. It can also help you assess the overall sentiment they hold towards your brand.

Social Media 73

Social Media Customer Service Social Listening Omnichannel 73

Zendesk

OCTOBER 22, 2021

But when done right, it can generate a great deal of revenue growth and provide opportunities for competition analysis and social listening. Here are a few suggestions for social selling on Twitter: Create automated tracking lists: Follow existing customers, strong prospective customers, and competitors via a Twitter Stream.

Social Media 98

Social Media Sales Social Listening Start-ups 98

SurveySensum

MARCH 3, 2025

For example , an e-commerce fashion retailer can analyze trending hashtags like #SustainableFashion to anticipate customer interest in eco-friendly clothing. 100x faster social media insights! Web Crawlers & Scrapers : These tools scan publicly available social media pages, forums, and blogs for brand mentions.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Zendesk

JUNE 17, 2022

Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. In the case of your salt and pepper shakers, you could try to change the retail price of the product. Conversations in online forums. Customer feedback management examples.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Execs In The Know

FEBRUARY 17, 2023

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Comm100

FEBRUARY 6, 2018

Hootsuite also lets businesses build influencer lists, engage in social listening, and set contests and campaigns. As a social media software, it excels in marketing. Another drawback to Sprout Social is that it requires customers to pay a higher monthly fee per user to unlock social listening capabilities.

Social Media 58

Social Media CRM Omnichannel Invoicing 58

Aquire

OCTOBER 26, 2021

Whatever the reason, personalization makes sense: retail giants like Amazon and entertainment companies like Netflix have even built recommendation algorithms into their very value proposition. Spotify’s yearly reports on what music each user listened to, Netflix’s “Because you watched X”, and so on. Recommendations from Netflix.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Zendesk

MAY 19, 2021

But this isn’t an entry-level job, so most employers are looking for applicants with several years of experience in customer service or a related field (like retail or hospitality). Social listening tools like Sprout Social. Make sure to mention if you have experience working with: Help desk tools like Zendesk.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

SurveySensum

SEPTEMBER 19, 2022

Take for instance, in a retail store like IKEA, customers will find it difficult to locate products. Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. They need an assistant to locate it or a guide to take them there.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

If you’re in retail, questions might target product quality, variety, and the shopping experience. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

Experience Investigators

MARCH 25, 2025

A banks customer experience expectations and opportunities are very different from a clothing retailer or local service provider. As Brooke reinforces, it starts with customer listening. Empathy starts with listening. And in my world of social care, that means active social listening, she says.

Customer Loyalty 52

Customer Loyalty Customer Journey Map Customer Experience Social Media 52

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85

InteractionMetrics

MARCH 20, 2025

Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. Upland Rant & Rave Upland Rant & Rave is a real-time CX platform specializing in emotion-driven insights for retail, finance, and utilities.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 14, 2025

They are often conducted in person at a location convenient for the participant, such as a home, office, or retail setting. This can be done through surveys, focus groups, interviews, and social listening tools. These interviews can be structured (with set questions) or semi-structured (allowing for open-ended responses).

Social Media 52

Social Media Non-Profits E-commerce AI 52