eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

MARCH 3, 2025

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Lets now understand how social media text analytics helps monitor social media.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Confirmit

JUNE 25, 2017

Our packed events program continues apace and last week the Confirmit team hosted over 50 Market Research professionals at the beautiful ME hotel in central London to talk social listening, text analytics and the evolution of our old friend, the survey. The event, titled “ Mind Your Language!

Social Listening 45

Social Listening Text Analytics Social Media Retail 45

SurveySensum

APRIL 28, 2025

Take, for instance, a retail store like IKEA, where customers will find it difficult to locate products. But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Retently

FEBRUARY 9, 2024

If you’re in retail, questions might target product quality, variety, and the shopping experience. There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

MARCH 14, 2025

They are often conducted in person at a location convenient for the participant, such as a home, office, or retail setting. This can be done through surveys, focus groups, interviews, and social listening tools. These interviews can be structured (with set questions) or semi-structured (allowing for open-ended responses).

Social Media 52

Social Media Non-Profits E-commerce AI 52