eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

APRIL 28, 2025

Take, for instance, a retail store like IKEA, where customers will find it difficult to locate products. But by direct feedback via surveys with social listening, you get both the structured scores and the unfiltered emotions, giving you a true 360 view of customer sentiment. Wrapping Up! Thats where SurveySensum comes in.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

MARCH 3, 2025

For example , an e-commerce fashion retailer can analyze trending hashtags like #SustainableFashion to anticipate customer interest in eco-friendly clothing. 100x faster social media insights! How Does Text Analytics Work for Social Media? So, lets explore the step-by-step process of how text analytics work for social media.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media CXM Unstructured Data Social Listening 85