Callminer

AUGUST 6, 2019

Contact center software has evolved as customers’ expectations and needs have shifted with the rise of mobile devices and social media. SMS text, live chat and email), contact center software has evolved to enable agents to interact via these additional channels. Social media. Speech/text analytics.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. Before that, What is Customer Service in Retail? If not, then it’s high time.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

JULY 20, 2023

This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them.

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. Before that, What is Customer Service in Retail? If not, then it’s high time.

Retail 40

Retail Customer Service E-commerce Social Media 40

Confirmit

JUNE 25, 2017

Our packed events program continues apace and last week the Confirmit team hosted over 50 Market Research professionals at the beautiful ME hotel in central London to talk social listening, text analytics and the evolution of our old friend, the survey. The event, titled “ Mind Your Language!

Social Listening 45

Social Listening Text Analytics Social Media Retail 45

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. social media You might be wondering why social media is on the list.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

MARCH 21, 2024

Use sources like surveys, interviews, social media analytics, and website analytics to collect information about demographics, behaviors, preferences, and challenges. and “Which social media platforms do you use to shop?” Dive into the persona’s background, goals, challenges, and preferences.

Social Media 52

Social Media Retail Text Analytics Construction 52

SurveySensum

MARCH 27, 2024

Customer feedback can be collected through surveys, reviews, social media interactions, direct conversations, and other channels. This process goes beyond simply having a social media presence; it involves systematically tracking and analyzing what customers and the public are saying about your business across these channels.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

Retently

FEBRUARY 9, 2024

If you’re in retail, questions might target product quality, variety, and the shopping experience. There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Be transparent about the feedback process.

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

MAY 31, 2024

For example, if a customer wants to exchange an online purchase but finds the shipping time too long, they can do it at the nearest retail store, since AI integrates customer data from multiple channels. Text analysis is a prime example of how AI can elevate customer experience to a whole new level.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

DECEMBER 13, 2024

5 SurveySparrow $19 per month Free trial Help page, Email, social media channels, phone support 4.4/5 5 Formstack $50 per month Free trial Resource page, Email, phone support, social media channels, help center 4.4/5 Advanced Text Analytics software to identify trending customer complaints.

E-commerce 52

E-commerce Text Analytics Start-ups Social Media 52

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

SurveySensum

JANUARY 31, 2024

Well, there’s no better example of this than the global beauty retailer Sephora. For example, SurveySensum provides 24/7 customer support on all the channels, be it WhatsApp, emails, social media, or chat. You can also leverage Text Analytics software to analyze and comprehend top customer complaints and sentiments.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

Lumoa

SEPTEMBER 11, 2023

Platforms like Lumoa have already integrated GPT features to help users with text analytics and feedback summaries. Each of those interactions is a stop on their customer journey, whether it occurs online, offline, on social media, or on any other platform.

Customer Experience 78

Customer Experience Net Promoter Score NPS Start-ups 78

SurveySensum

JUNE 6, 2024

SurveySensum SurveySensum is an AI-enabled survey tool that enables users to create, launch, and analyze effective surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. Distribute the Survey : Share the survey with your target audience via email, social media, or embedded on your website.

Non-Profits 52

Non-Profits Actionable Insights Start-ups Text Analytics 52

SurveySensum

OCTOBER 17, 2023

Not only does it allow users to create NPS, CES, and CSAT surveys but also takes a step beyond with CSI and SSI, Onboarding, Feature Prioritization, Merchant Satisfaction, and other surveys as per the industries – Retail, B2B, SaaS, FinTech, Automotive, and Healthcare. You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 23, 2023

In-built survey templates SurveySensum provides different types of in-built survey templates that let you create different types of surveys like NPS, CSAT, CES< SSI, Onboarding, etc – across different industries like Retail, SaaS, Fintech, etc. Features like tagging, segmentation, custom reports, and dashboards.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

NOVEMBER 14, 2023

For example, you can employ online surveys, on-site feedback widgets, WhatsApp surveys , social media polls, email surveys, in-app surveys , and more. If you have a lot of qualitative data then consider using Text Analytics software. Tip 7: Use Feedback for Website Optimization Slow-loading websites cost retailers $2.6

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

PeopleMetrics

JANUARY 23, 2025

AI-powered text analytics processes open-ended survey responses, social media comments, and support tickets to identify recurring themes and sentiments. Example: A retail chain sees declining CSAT scores for its online checkout process.

NPS 118

NPS AI E-commerce CX 118

SurveySensum

APRIL 15, 2025

Thematic Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This VOC analytic appevaluates the meaning of texts and classifies them into themes. Get precise and accurate analytical data to resolve customer issues and tickets quickly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 14, 2025

They are often conducted in person at a location convenient for the participant, such as a home, office, or retail setting. Online Market Research Online market research involves collecting real-time data from digital sources, including social media, website analytics, online reviews, and digital surveys.

Social Media 52

Social Media Non-Profits E-commerce AI 52

SurveySensum

NOVEMBER 25, 2024

It provides software solutions that allow companies to collect feedback from customers through various channels such as surveys, social media, email, and website interactions. Also, the tool is better suited for beginners as it lacks some advanced capabilities, like less advanced text analytics software.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Customer Feedback 52

PeopleMetrics

JANUARY 24, 2025

Example: A retail chain uses AI to analyze millions of interactions across its website, stores, and call center. Root Cause Analysis Across Touchpoints As I have mentioned in recent blog posts , AI-powered text analytics dives into unstructured feedback to reveal whats driving customer sentiment. Heres how a few ideas how: 1.

AI 118

AI CX Customer Service Touchpoint 118