SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. Before that, What is Customer Service in Retail? If not, then it’s high time.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

DECEMBER 25, 2023

Let’s delve deeper into this with a detailed use case from a retail fintech company I’ve recently collaborated with. With text analytics software , they dug deeper into customer feedback. Catching feedback when it’s most impactful—that’s the key. It helped them sort and understand the responses better.

Retail 52

Retail NPS Text Analytics Customer Feedback 52

SurveySensum

JULY 20, 2023

This will help you identify touchpoints with the friction, take the required action, and improve the overall retail experience. To address this, we have put together a comprehensive guide that provides insights into common pain points in both digital and in-store retail experiences , providing actionable strategies to resolve them.

Retail 52

Retail Customer Feedback CX Social Media 52

Lumoa

FEBRUARY 9, 2023

Now personalization is expected not only for retail businesses, but across all industries, both B2B and B2C. Text Analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

JANUARY 27, 2025

Take, for example, a retail brand with customers in the U.S., Keep them concise to ensure responses are clear and easier to analyze with text analytics tools. SurveySensums multilingual text analytics capabilities take it a step further. Spain, and Japan. Heres an example of a question you should ask.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. Example of text analytics with sub-categories.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. Before that, What is Customer Service in Retail? If not, then it’s high time.

Retail 40

Retail Customer Service E-commerce Social Media 40

PeopleMetrics

MARCH 13, 2015

One of our clients in the retail banking sector has taken deliberate steps to strengthen internal working relationships by showcasing the successes of employees in all departments—not just those on the front line. Like their efforts aren''t talked about. Their expertise isn''t valued. Or their daily struggles aren''t addressed.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. If this is a must-have feature, you’ll need to shortlist vendors that offer it.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

SurveySensum

JANUARY 16, 2025

The solution works best for industries like Education, Healthcare software, Technology, Retail , Financial Services, B2B, Travel, Hospitality, etc. AI-enabled Text and Sentiment Analysis With SurveySensums AI text analytics , identifying top customer issues takes just seconds.

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

PeopleMetrics

FEBRUARY 6, 2015

This was an attempt to re-focus the company on the customer, making the retailer the "consumer''s champion" once again. In the run up to the holiday season last year, Tesco Supermarket''s CEO, Dave Lewis , instructed all head-office staff to work in the stores.

Voice of the Employee 85

Voice of the Employee Customer Experience Net Promoter Score Text Analytics 85

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Confirmit

JUNE 25, 2017

Our packed events program continues apace and last week the Confirmit team hosted over 50 Market Research professionals at the beautiful ME hotel in central London to talk social listening, text analytics and the evolution of our old friend, the survey. The event, titled “ Mind Your Language!

Social Listening 45

Social Listening Text Analytics Social Media Retail 45

SurveySensum

DECEMBER 4, 2024

For instance, a credit card company might have a different NPS score compared to retail banks or wealth management firms. Read more on NPS in retail ! Use text analytics to understand common themes in customer comments. Therefore it is vital to research and identify your competitors.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Because of the different switching barriers, customer experience investments typically lead to the highest return on investment in industries such as hospitality, retail, and consumer products.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

SurveySensum

MARCH 21, 2024

Use sources like surveys, interviews, social media analytics, and website analytics to collect information about demographics, behaviors, preferences, and challenges. For example , the retail company will create a highly detailed persona which can be along the lines of Zoe, who is a tech-savvy and socially conscious individual.

Social Media 52

Social Media Retail Text Analytics Construction 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

SurveySensum

AUGUST 2, 2024

For Retail : How do you calculate and analyze NPS for an e-commerce store? What NPS insights are most valuable for improving customer experience in retail ? After receiving the feedback with the help of AI-enabled Text Analytics software , you don’t have to invest hours going through each and every feedback.

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

MARCH 15, 2024

You can generate a range of surveys for various industries, including retail, fintech, and SaaS. This gives you the ability to receive real-time analytics reports on your surveys, which you can use to better understand and, if needed, adjust your strategies. Examples of these surveys include NPS, CSAT, CES, SSI, and onboarding.

Text Analytics 52

Text Analytics NPS Outlook CX 52

DMG Consulting

JANUARY 4, 2023

This is likely to be enabled by sharing findings from speech/text analytics and automated quality management (AQM) applications that clearly reflect the underlying reasons why customers and prospects reach out to an enterprise for assistance.).

Contact Center 48

Contact Center Text Analytics Start-ups Retail 48

DMG Consulting

JUNE 7, 2017

It’s time for WFO vendors to open up new markets, specifically branch/retail outlets and back-office operating departments. “The slow growth in the WFO market in 2016 is a call to action for the vendors, who have a great opportunity to increase their addressable market”, said Donna Fluss, President of DMG Consulting LLC.

Contact Center 48

Contact Center Text Analytics Retail CRM 48

SurveySensum

DECEMBER 2, 2021

So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. Text analytics. SurveySensum enables the power of text analytics that will help you unearth hidden meanings from textual data. However, the average NPS varies significantly from industry to industry.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Now personalization is expected not only for retail businesses, but across all the industries, both B2B and B2C. Example of text analytics with sub-categories.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

NOVEMBER 6, 2023

For example, you can ask questions about different aspects of your business such as customer support, your B2B product, your website or app, retail, etc. → ‘On a scale of 0-10, how likely are you to recommend us to friends and colleagues based on the quality of our product?’ But this is not the only question to ask in an NPS survey.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

DMG Consulting

MARCH 31, 2019

However, it is possible that the rate of growth could be substantially higher if back-office and branch/retail implementations accelerate. DMG anticipates that the WFM market will experience rapid growth over the next 5 years, increasing by 11% in 2019, by 10% in 2020 and 2021, and by 9% in both 2022 and 2023.

Contact Center 48

Contact Center Text Analytics Innovation Engineering 48

DMG Consulting

JANUARY 29, 2021

Everything that could go virtual did, and the businesses that had this option were the lucky ones, unlike some of their peers in the entertainment and retail world. . Speech and text analytics (also known as interaction analytics, IA), came in third place, receiving 35.1% of the responses.

Contact Center 62

Contact Center Text Analytics Entertainment Finance 62

DMG Consulting

JUNE 11, 2019

IVAs are being deployed to support transactions in retail, healthcare, customer service, and innumerable other areas of business. Companies that transition to IVA technology are benefitting from an array of sophisticated AI-based capabilities and intelligent augmentation.

Contact Center 48

Contact Center Artificial Intelligence Text Analytics Machine Learning 48

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JANUARY 17, 2024

Amazon, a retail giant, revolves around customer satisfaction and convenience, as stated in its mission: “to be Earth’s most customer-centric company.” Tools like SurveySensum’s Text Analytics can greatly help analyze your survey responses. Analyze Solicited Feedback with Text Analytics!

Customer Satisfaction 52

Customer Satisfaction Text Analytics Actionable Insights Gaming 52

SurveySensum

NOVEMBER 13, 2023

The tool allows you to create unlimited NPS, CSAT, CES , SSI, Onboarding , and other kinds of surveys, across different industries – Retail, B2B, SaaS, Automotive, and Insurance. Pros In-built sentiment analysis and text analytics tools Has a huge library of survey questions Advanced targeting based on users’ actions, time, etc.

Customer Experience 52

Customer Experience Text Analytics NPS Start-ups 52

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. SurveySensum caters to the needs of multiple industries such as B2B , Automotive, Retail, Healthcare, and Finance. It lets you create various surveys like NPS, CES, CSAT, etc.,

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

InteractionMetrics

FEBRUARY 1, 2021

Those of us who work in B2B CX know how different this discipline is from consumer-facing / retail Customer Experience. Analyzing B2B verbatims using AI-based text analytics is almost always out; instead, a human-centered research approach is required. For our first session, Feb.

B2B 40

B2B Customer Experience Text Analytics Retail 40

SurveySensum

AUGUST 28, 2024

H-E-B In a study conducted by Bond Brand Loyalty , H-E-B scored an 80% customer satisfaction mark, leaving behind well-known names in the food retailing industry like Walmart, Trader Joe’s, etc. H-E-B is a Texas-based supermarket chain that has been termed the “smartest supermarket” by Forbes itself.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

MAY 24, 2024

SurveySensum is a customer experience management tool that enables users to create, launch, and analyze effective CX surveys across industries like B2B, NBFC, automotive, retail, SaaS, etc. Qualtrics Pricing Alternative SurveySensum: A Worthy Alternative Cost Effective | 24* Support (On all channels) | CX Consultation (with no extra charge!)

CX 52

CX Start-ups Text Analytics Actionable Insights 52

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

SurveySensum

MARCH 27, 2024

Feedback Kiosks Feedback kiosks are physical stations strategically placed in locations such as retail stores, service centers, or public spaces to gather customer feedback. Its AI-enabled dashboard and features like Text Analytics also help you draw important insights from customer feedback.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52