SurveySensum

FEBRUARY 24, 2025

Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis? Sentiment analysis , also called opinion mining, is a specialized form of text analysis that focuses on detecting the emotional tone behind a piece of text. What They Analyze?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Uniphore

DECEMBER 14, 2021

In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. The investment supports the development of new capabilities in AI, conversational automation, and real-time call and sentiment analysis.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction.

Customer Experience 456

Customer Experience Social Media Predictive Analytics AI 456

PeopleMetrics

FEBRUARY 13, 2025

Modern AI-driven VoC platforms can integrate directly with CRM or point-of-sale systems via APIs, making it easier to get the right feedback to the right people at the right time. All you may need is a simple data extract (flat file in CSV format) or a direct integration with your VoC platform. The less manual work, the better.

VOC 109

VOC Legal AI Sentiment Analysis 109

ECXO

APRIL 10, 2024

When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience. This concept can be applied to customer experience as well.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

SugarCRM

NOVEMBER 2, 2021

Our society experiences an empathy deficit due to cultural and environmental factors, so introducing sentiment analysis software to register positive and negative feelings might be the new challenge. Sentiment Analysis and the Sugar Platform. The future of sentiment analysis is encouraging. Closing Thoughts.

Sentiment Analysis 46

Sentiment Analysis Customer Service Customer Satisfaction Omnichannel 46

TeamSupport

JULY 1, 2020

Part 1 of this blog series explored the meanings of and differences between customer sentiment analysis and Customer Distress Index (CDI™)— customer sentiment analysis uses text to indicate a positive or negative tone to the communication and the TeamSupport CDI uses data to indicate whether a customer may be satisfied or frustrated.

Sentiment Analysis 59

Sentiment Analysis B2B Contact Center Customer Satisfaction 59

Totango

OCTOBER 30, 2024

To drive customer-led growth, organizations need to assign ownership for expansion, align tactics to value drivers, measure post-sales funnels precisely, streamline communication post-sale, and use automation to create more clarity for teams. According to GTM Partners, 72% of companies experienced longer sales cycles in 2023.

Sentiment Analysis 62

Sentiment Analysis Sales Start-ups Customer Retention 62

Comm100

APRIL 15, 2025

But when it comes to understanding why customers churn, where agents need coaching, or which chats could have led to a sale, teams are still in the dark. AI Insights does the heavy lifting of data analysis so you can focus on what matters most: solving problems, supporting your team, and scaling success.

AI 52

AI Sentiment Analysis Actionable Insights Sales 52

Retently

MARCH 17, 2025

Thats why the best CX reports balance quantitative data (stats, graphs, trends) with qualitative insights (customer feedback, sentiment analysis, and real examples). Insights Over Data Dumps : Expect sentiment analysis, pattern recognition, and detailed breakdowns of customer feedback. Whats frustrating them?

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

CSAT.AI

OCTOBER 19, 2022

Sentiment Analysis. Sentiment analysis is parsing customer responses and actions to understand how they feel. Accurately assessing customer sentiment helps companies course correct providing customers better products and better service. New to CSAT.AI? Word definitions are one thing. Conclusion.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108

Retently

OCTOBER 11, 2024

Quality Assurancetools are versatile, offering customizable features like scorecards and sentiment analysis to suit various business needs and optimize service quality. Sentiment Analysis : Automatically tag feedback with sentiment indicators, allowing your team to quickly spot emerging issues and take action.

Retail 135

Retail Scorecard Sentiment Analysis Customer Service 135

Customer Experience Matrix

JUNE 14, 2013

Sentiment analysis can (with limited reliability) detect the attitudes that individuals express. The result is substantially more effective marketing and sales operations, finally letting marketers use data the Web has so tantalizingly exposed. More advanced technology does exist.

Sentiment Analysis 75

Sentiment Analysis Social Media Sales Engineering 75

Intercom, Inc.

DECEMBER 2, 2019

For example, you can have users select between wanting to get in touch with support, sales, report a bug, or request a feature before they’re able to compose and send their message. Book more sales meetings with advanced routing and scheduling. Automatically tag conversations and run sentiment analysis.

Sentiment Analysis 38

Sentiment Analysis Start-ups Sales Customer Experience 38

SurveySensum

MARCH 10, 2025

Sentiment Analysis and Emotion Detection Words carry emotions. Thats why Sentiment Analysis and Emotion Detection are critical in Conversational Analytics. Sale More and Market Efficiently 79% of high-performing sales teams use AI-powered insights to improve their strategies.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Comm100

DECEMBER 16, 2024

Sentiment analysis AI analyzes customer text or speech to gauge emotion and tone, categorizing interactions as positive, neutral, or negative. Features like sentiment analysis further assist agents by providing real-time insights into customer emotions, enabling more meaningful and effective interactions.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Gainsight

MARCH 27, 2025

Adopting a product that provides real-time insights on customer health, like Staircase , is a game-changer for sentiment analysis. Engage With Sales Teams Regular syncs with Sales to exchange insights on customer health can inform pipeline and bookings strategies.

Sentiment Analysis 52

Sentiment Analysis Customer Retention AI Gaming 52

Customer Think

JULY 20, 2021

The Platform Does the Work to Help Organizations Build Stronger Customer Relationships Through an Understanding of Emotion and Intent.

Sentiment Analysis 52

Sentiment Analysis Sales AI Customer Relationship 52

Zendesk

MARCH 8, 2023

Analyze customer sentiment and analytics for happier customers, more efficient agents There’s another area where AI can play an outsize role in developing modern customer experiences: customer sentiment analysis. That’s changing with AI and data analysis.

AI 98

AI Sentiment Analysis Omnichannel CX 98

SurveySensum

OCTOBER 29, 2024

According to McKinsey , effective use of analytics in contact center operations can help you reduce the average handle time by up to 40%, increase self-service usage by 20%, cut employee costs by $5 million, and improve conversion rates on service-to-sales costs by 50%. Let’s discuss these benefits in detail. Let’s understand each of them.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Experience Investigators

OCTOBER 3, 2023

Text Analysis for CX Text analysis isn’t new, but it is becoming more and more reliable to understand our customers like never before. At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative. These tools can also work during video calls with customers!

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

SugarCRM

JULY 20, 2021

This release brings an enhancement that your sales teams are definitely going to love. Additionally, SugarLive will include sentiment analysis for both Sell and Serve. And that means no blind spots, no busywork, and no roadblocks! data-secret="n9iVwMFAeL" frameborder="0" scrolling="no" width="500" height="281">.

Omnichannel 49

Omnichannel Sales Sentiment Analysis Engineering 49

SurveySensum

FEBRUARY 13, 2025

Thats why, NPS is measured at every touchpoint of marketing, sales, product, after-sales, onboarding, support, and renewal. The current NPS of the sales team is 50 so it is easier for them to jump to 60. To achieve the same, deep dive into the customers open responses and run text and sentiment analysis.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Callminer

NOVEMBER 6, 2019

For example, showing the growth in sales each year requires a different visualization than showing the connection between discounted items and their profitability. Revenue, for example, might be derived from multiple products or types of sales leads. Beautiful data visuals drive sales. The properties of your data.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

Fonolo

FEBRUARY 14, 2023

Sales and marketing Modern contact center agents are no longer just support reps — they’re key parts of your sales and marketing team, too. Sales and marketing automation involves setting up sequences to move the sales cycle along while improving overall conversion.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Hodusoft

NOVEMBER 27, 2024

As per another study , word-of-mouth marketing drives almost 13 percent of all customer sales and 32 percent of customers come across new products because of customer referrals. High CLV CLV is the short for Customer Lifetime Value. Sophisticated call and contact center software helps in just that.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

CSAT.AI

SEPTEMBER 14, 2022

In turn, customer service agents are able to notify CSMs of sales leads to offer more value to customers and further customer relationships. The post Customer Success Managers and Customer Service: Differences and Integration appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Customer Service 102

Customer Service Sentiment Analysis Customer Retention AI 102

Comm100

OCTOBER 19, 2022

6 Sentiment Analysis. Sentiment analysis is a feature that can identify whether a customer response is positive, negative, or neutral. Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 7 Chatbot Marketing. 8 Chatbot Analytics.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Omnichannel AI 98

CSAT.AI

FEBRUARY 1, 2023

This helps get bosses on board with investing in customer service as a profitable sales tool. The Value of Service Agents as Sales Team Every customer touch has the potential to deepen the customer-brand connection. Those interactions are sales opportunities too. They are less likely to seek out sales.

Contact Center 102

Contact Center Non-Profits Sentiment Analysis Customer Loyalty 102

SurveySensum

OCTOBER 28, 2024

When revenue starts to drop, traditional sales and marketing KPIs might give you a heads-up—but they fall short when it comes to explaining why. By setting clear, NPS-based objectives across departments—be it product development, customer service, or sales—you transform customer loyalty into a measurable target.

NPS 52

NPS Customer Loyalty Actionable Insights Sentiment Analysis 52

TeamSupport

OCTOBER 26, 2020

TeamSupport leverages IBM® Watson® to determine sentiment analysis and gauge whether a customer is happy or at risk. Learning how to directly and succinctly respond to each question is an essential element in making your customers happy. Problem-Solving Mindset.

Customer Service 98

Customer Service Sentiment Analysis B2B Education 98

CSAT.AI

MARCH 8, 2023

This can lead to frustration on their part and lost sales for you. Automated sentiment analysis tools can assist with this, providing ongoing training. No one is perfect, and that includes your customers. Even with the best intentions, they might not always phrase their questions in the clearest (or nicest) way possible.

Sentiment Analysis 92

Sentiment Analysis AI Sales Customer Service 92

SurveySensum

DECEMBER 24, 2024

It offers a wide range of advanced capabilities like AI-enabled text and sentiment analysis tools to identify top customer sentiments and complaints, advanced reporting to better understand your data, and analytical dashboards for better visualization. And not just that.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

JANUARY 23, 2018

The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about. Sentiment analysis involves analyzing subjective material and extracting attitudinal information. But that is just the first step.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

SurveySensum

APRIL 28, 2025

Analyze the Data: Turn Feedback into Actionable Insights Data without analysis is just noise. Key analysis techniques include: Sentiment analysis: Using AI Analysis tools to detect emotions and attitudes in customer feedback. The goal is to identify patterns, trends, and root causes behind customer behavior.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

TeamSupport

AUGUST 16, 2019

Sentiment Analysis – Every experienced support agent has received a long email from a customer. This is what sentiment analysis does for support teams. It uses AI (artificial intelligence) technology to automatically assign a sentiment, such as “satisfied” or “frustrated”, to an email when it hits the inbox.

Sentiment Analysis 63

Sentiment Analysis Artificial Intelligence Business Growth Technology 63

Hodusoft

SEPTEMBER 14, 2021

With integration of CRM, it becomes a more powerful vehicle for sales and marketing campaigns. Digital.com also uses sentiment analysis for scoring companies and their products along with twitter comments. You are more likely to have a meaningful conversation with prospects when you have more information at your disposal.

Contact Center 98

Contact Center Omnichannel Sentiment Analysis CRM 98