Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be.

Social Media 98

Social Media B2B Sales Start-ups 98

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. For example, Target, one of the top US retail chains, improved its pickup sales with an omnichannel campaign. Can you work with the same efficiency?

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Customer Experience Matrix

JUNE 17, 2019

Data warehouses are largely limited to structured data. Data lakes are not unified or easily accessible to non-technical users. Data Management Platforms are limited to summary data about mostly anonymous individuals. CRM and marketing automation systems don’t easily combine data from external sources.

Compliance 83

Compliance Engineering Start-ups Retail 83

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

ProProfs

APRIL 25, 2019

The Internet is a technology that allows us to accumulate and structure data without any territorial limitations. Digital Marketing – Any product or service, including educational establishments, requires effective promotion via the web because it’s the biggest worldwide sales market. Good writing can gain significant profits.

Education 75

Education Non-Profits Structured Data Manufacturing 75

Customer Experience Matrix

NOVEMBER 24, 2016

Pega positions Customer Decision Hub as part of its core platform, which supports applications for marketing, sales automation, customer service, and operations. Indeed, some features the product had a decade ago are still cutting edge today – my favorite is simulation of proposed decision rules to assess their impact before deployment.

Predictive Analytics 54

Predictive Analytics Structured Data Engineering Sales 54

Gainsight

APRIL 8, 2019

Model Complex Relationships: Without the ability to model your customers in the way you see them from the post-sales perspective encompassing all of the different ongoing relationships you can have within one account, your view of the customer can become convoluted. Data from Support tickets your customers have opened.

Technology 45

Technology Technology Structured Data Unstructured Data 45

DMG Consulting

OCTOBER 18, 2017

Currently, there are two categories of speech analytics vendors in the market: a large group of competitors who sell basic applications that focus on identifying key words and phrases, and a smaller set of feature-rich solution providers who offer extensive business intelligence platforms that provide enterprise-level data.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

Gainsight

MAY 23, 2023

It’s a company-wide thing, because it also extends to sales and product. In other words, you’re talking to Sales, you’re talking to Customer Success, you’re talking to the support team. What we’re doing to get that is, we’re scanning through not just the structured data, but the actual text data.

AI 59

AI Start-ups B2B Structured Data 59

DMG Consulting

FEBRUARY 25, 2019

Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis. Leading organizations are combining self-service with live agent support to pre-engineer effortless service experiences. What’s Next.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Lumoa

FEBRUARY 9, 2023

Dive deeper into NPS, check: 4 reasons to choose NPS how to increase response rates of your NPS surveys most common mistakes and how to avoid them Omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. Topic analysis reveals topics that are most talked about.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

FEBRUARY 16, 2023

This includes departments such as customer service, marketing, product development, sales, and even executive leadership. Analyzing VoC data is just as critical as getting the data. Here are three things to help analyze your VoC data. Each department will bring its own unique perspective to the table.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Retently

MAY 24, 2018

It’s all about creating a positive consumer experience running through the entire engagement process, at the point of sale and after the sale. Well-structured data helps make sense of all this question mess and organize your FAQ properly. . Example of an FAQ page in WordStream. Ask a question on your landing page.

E-commerce 60

E-commerce Education Entertainment Structured Data 60

SurveySensum

OCTOBER 19, 2023

So, to address this crisis, you decided to conduct a product survey, with the help of an efficient product feedback platform, to understand your customers’ experiences and reasons for declining sales and dissatisfaction with your smartphone. Sales started to rebound as users appreciated the product improvements.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Intercom, Inc.

OCTOBER 13, 2022

The product and the engineering team often can’t prioritize building custom flows, so it falls to the support or sales team to manually handhold customers through the basics, which is expensive and time-consuming”. We see established teams like sales and support doing new things.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Lumoa

MARCH 20, 2018

omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . Contact Medallia sales team to know more about pricing. . Contact SATMETRIX’s sales support to learn more about their pricing. . Best Features. Clarabridge .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

MARCH 20, 2018

omnichannel Omnichannel is a cross-channel sales approach that provides the customer with an integrated customer experience. text analytics Text Analytics (text mining) includes a set of techniques that structure information arriving in text format— for instance free text customer feedback.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Steven Van Belleghem

MAY 19, 2020

It’s no surprise that sales teams find it difficult to figure out whether and how to start conversations in these circumstances. We have armed teams with remote-sales tools, virtual site visits, and a lot of strong collaboration with marketing. In this context, we have shifted to digital communication and remote channels.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Uniphore

AUGUST 31, 2021

The machine receives input from recently sold houses, including specs like location and square footage, and notes the final sale price. Supervised learning is best suited for things like: Structured data. From there, it looks at similar houses that haven’t sold yet to make a logical guess about the final price.

Artificial Intelligence 100

Artificial Intelligence Machine Learning Structured Data AI 100

Totango

AUGUST 23, 2017

Organizations can use data to grow from low adoption, to high adoption, and finally to effective adoption. Currently, only 25% of benchmarked companies are using data analytics to predict churn, and only 13% to predict expansion opportunities. Cost of sales with current models not optimized to cost effectively land XaaS customers.

Customer-Centric Organization 66

Customer-Centric Organization Structured Data Education Sales 66

Taylor Reach Group

SEPTEMBER 29, 2020

Second, a CRMs most important feature is its ability to effectively manage the sales process from prospecting to close, or from lead to client depending on your perspective. Third, your CRM should provide enhanced data reporting and retrieval through automated-surfacing of insights and an optimized data storage and retrieval structure.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

SurveySensum

APRIL 15, 2025

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. Contact the Medallia sales team to know more about pricing. Contact SATMETRIX’s sales support to learn more about their pricing.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

APRIL 22, 2025

Lesson #20 Revisited: Measuring the Prospect Experience with AI AI is transforming the prospect experience by enhancing sales interactions, building trust, and improving conversions, but human connection remains at the core of successful customer engagement. Still, the key to success is listening where your customers are.

AI 62

AI VOC Text Analytics NPS 62