ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. —@clearaction. Customers First, or Employees First ?

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Technology advances will continue to inspire new innovations in customer experience. So, what should we expect in the nearest future?

CX 121

CX Customer Experience Education Machine Learning 121

ClearAction

MAY 31, 2015

Turning to technology or organization structure to solve all these ills is often a step in the right direction. Customer Experience Improvement is a Team Sport. Employee Engagement in Balanced Scorecards. The costs: stress, wasted time, re-work, scrap, lower morale, and missed opportunities — for all parties.

Customer Experience Management 100

Customer Experience Management CXM Customer Experience Scorecard 100

ClearAction

APRIL 18, 2015

Employee engagement is vital to CX because (1) technology, surveys, and intelligence are only as valuable as the actions that they inspire and enable, and (2) customer experience is shaped by the ripple effect of each department across the company. Customer Experience Improvement is a Team Sport. —@jameskobielus.

Customer Experience 96

Customer Experience Social Media Scorecard CX 96

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 60

CX Customer Experience Machine Learning Artificial Intelligence 60