eglobalis

FEBRUARY 3, 2025

Sentiment Analysis for Enhanced Engagement AI-powered sentiment analysis tools help B2B businesses understand customer emotions and tailor their responses accordingly. Samsung uses AI to analyze customer feedback and improve its B2B solutions, ensuring that its products and services align with client needs.

B2B 381

B2B AI Predictive Analytics Sentiment Analysis 381

Callminer

JUNE 26, 2023

Sentiment analysis and machine learning have become crucial tools for gauging the customer experience. Read this blog to learn how your business can leverage sentiment analysis.

Sentiment Analysis 182

Sentiment Analysis Machine Learning Customer Experience 182

Callminer

MARCH 23, 2020

Among the many metrics worth considering to improve your organization's efficiency, sentiment analysis stands out as particularly powerful.

Sentiment Analysis 182

Sentiment Analysis 182

Customer Think

OCTOBER 18, 2021

What is Sentiment Analysis? Sentiment analysis can be defined as analyzing the positive or negative sentiment of the customer in text. The contextual analysis of identifying information helps businesses understand their customers’ social sentiment by monitoring online conversations.

Sentiment Analysis 132

Sentiment Analysis Manufacturing 132

eglobalis

NOVEMBER 3, 2024

Advanced data analysis, such as behavioural analytics and sentiment analysis, also provides a quantitative view of client preferences and emotional responses, helping to anticipate issues before they arise and to personalize interactions at every touchpoint.

CX 514

CX B2B Innovation Sentiment Analysis 514

eglobalis

MARCH 18, 2025

AI, despite advancements in sentiment analysis, often falls short in delivering genuine empathy. Emotional Intelligence and Empathy Customers facing distressing situations, such as service outages or personal grievances, seek empathetic responses. Human agents can provide reassurance and emotional support, fostering trust and loyalty.

AI 352

AI Artificial Intelligence CX Legal 352

eglobalis

MARCH 4, 2025

To improve reliability, businesses implement real-time sentiment analysis, voice biometrics for authentication, and AI-powered call monitoring to refine accuracy over time. AI systems are improving their ability to detect sentiment, adjust tone, and provide empathetic responses.

AI 198

AI Sentiment Analysis Contact Center Healthcare 198

Callminer

AUGUST 20, 2015

Quicker response times, one-to-one engagement, and sentiment analysis & social listening are a few ways. How can contact centers leverage social media to improve the customer experience? Read more.

Sentiment Analysis 182

Sentiment Analysis Social Listening Social Media Customer Experience 182

InteractionMetrics

MARCH 13, 2025

Sentiment analysis reveals the emotions your customers feelbut knowing how they feel is only useful if you know why they feel the emotion in the first place. We provide comprehensive text analysis services that include sentiment analysis to deliver actionable insights you can use to improve the customer experience.

Sentiment Analysis 52

Sentiment Analysis Customer Experience Machine Learning Social Media 52

Callminer

DECEMBER 8, 2019

Understanding customer sentiment through interaction analytics is integral to establishing a sustainable growth trajectory. Learn to simplify the process.

Sentiment Analysis 182

Sentiment Analysis 182

SurveySensum

JANUARY 20, 2025

Thats where sentiment analysis comes in – turning raw feedback into actionable insights. What is Sentiment Analysis? Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. Lets find out.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. This helps organizations identify trends, sentiments, and areas for improvement. Furthermore, AI enables organizations to gather and analyze customer feedback at scale.

AI 207

AI Customer Service Sentiment Analysis Predictive Analytics 207

SurveySensum

FEBRUARY 24, 2025

Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis? Sentiment analysis , also called opinion mining, is a specialized form of text analysis that focuses on detecting the emotional tone behind a piece of text. What They Analyze?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Customer Think

APRIL 30, 2021

Staying on top of what customers are saying about your brand through voice and digital channels is a complex task that’s made simpler by artificial intelligence (AI) powered sentiment analysis.

Sentiment Analysis 101

Sentiment Analysis Artificial Intelligence AI Customer Experience 101

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. However, this manual sentiment analysis has its limitations and challenges.

Sentiment Analysis 78

Sentiment Analysis AI Machine Learning Social Media 78

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. You may be wondering how sentiment analysis can truly make a difference in your organization.

Sentiment Analysis 78

Sentiment Analysis Customer Feedback Customer Experience Actionable Insights 78

ECXO

JUNE 11, 2024

Employee Engagement and Well-being AI’s ability to monitor employee sentiment and personalize well-being programs is a game-changer for maintaining high levels of engagement and satisfaction. The AI chatbot also conducts sentiment analysis to gauge employee morale and proactively addresses potential issues.

Sentiment Analysis 334

Sentiment Analysis AI Predictive Analytics Machine Learning 334

Customer Think

OCTOBER 10, 2023

Social media platforms have become the epicenter of communication, opinion-sharing, and customer interaction. With millions of users expressing their thoughts and feelings on various topics every day, social media has evolved into a treasure trove of unfiltered, real-time data.

Social Media 121

Social Media Sentiment Analysis AI Technology 121

ECXO

AUGUST 12, 2024

These platforms facilitate real-time sentiment analysis and predictive analytics, enabling proactive improvements in customer satisfaction. Content Management Systems (CMS): Advanced CMS platforms such as WordPress and Shopify allow for the seamless creation, management, and optimization of digital content.

Customer Experience 366

Customer Experience Social Media Predictive Analytics Machine Learning 366

Execs In The Know

AUGUST 12, 2024

Sentiment analysis offers a practical way for businesses to monitor and respond to customer emotions within seconds. What Is Sentiment Analysis? Zendesk defines sentiment analysis as a metric that businesses use to measure customer perceptions and feelings toward their brand.

Sentiment Analysis 52

Sentiment Analysis CX AI Machine Learning 52

Zonka Feedback

OCTOBER 25, 2023

Introducing customer sentiment analysis - a window into the innermost thoughts of the customer. But what exactly, is sentiment analysis, and more importantly, how it can boost customer experiences? TL;DR Customer sentiment analysis enables businesses to understand their customer's thoughts.

Sentiment Analysis 59

Sentiment Analysis Machine Learning Social Media Customer Feedback 59

eglobalis

AUGUST 19, 2024

This approach involves real-time feedback loops and advanced sentiment analysis to understand customer needs better and enhance service delivery. SAP SAP has begun phasing out NPS in favor of a more comprehensive but still very slowly, VoC program and other more dynamic metrics.

NPS 434

NPS Net Promoter Score VOC Actionable Insights 434

Zonka Feedback

MARCH 1, 2024

Sentiment analysis models that learn on labeled data are a common sight. The main challenge arises when you have unlabeled data at your disposal and you want to extract customer sentiments or emotions from it.

Sentiment Analysis 59

Sentiment Analysis 59

PeopleMetrics

MARCH 18, 2025

For instance, if you have many reviews, AI-driven sentiment analysis can quickly categorize reviews as positive, negative, or neutral, alerting your team instantly when there's an urgent issue. AIs Role in Social Reviews AI's role here isn't revolutionary, but it can significantly streamline how you manage social reviews.

Sentiment Analysis 62

Sentiment Analysis VOC B2C AI 62

PeopleMetrics

FEBRUARY 13, 2025

AI Can Help with Analysis, But Business Intelligence Still Matters AI has transformed the analysis of customer feedback, with text analytics, sentiment analysis, and predictive modeling surfacing insights faster than ever. Keep ITs role focused on delivering structured, actionable datanot overengineering a solution.

VOC 109

VOC Legal AI Sentiment Analysis 109

Callminer

DECEMBER 28, 2022

Customer sentiment is a crucial metric for every business. Read this blog to learn more about customer sentiment analysis and how it can help improve customer service, guide agent behavior, and more.

Sentiment Analysis 182

Sentiment Analysis Customer Service 182

Zonka Feedback

MARCH 5, 2024

What connection does sentiment analysis have with boosting NPS? While the Net Promoter Score (NPS) provides a valuable snapshot of customer loyalty, sentiment analysis highlights the underlying reasons behind a customer's score.

Net Promoter Score 59

Net Promoter Score Sentiment Analysis NPS Customer Loyalty 59

PeopleMetrics

FEBRUARY 20, 2025

The checklist I provided still applies, but with an AI twist: Consistency across channels is even more critical now that AI can highlight disconnects in real-time Mapping touchpoints to channels now includes understanding how AI can enhance each interaction Setting up listening posts has become more sophisticated with AI-powered sentiment analysis (..)

Omnichannel 103

Omnichannel AI Artificial Intelligence Sentiment Analysis 103

ECXO

APRIL 10, 2024

Emotional AI and Sentiment Analysis: Utilize advanced technologies such as emotional AI and sentiment analysis to automatically detect and analyze the emotional frequencies in customer data.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 450

NPS Customer Feedback Net Promoter Score B2C 450

PeopleMetrics

JANUARY 16, 2025

Sentiment Analysis (Happening) AI-powered sentiment analysis helps companies gauge customer emotions through unstructured data (open ended comments) across feedback channels. These programs flag issues from unstructured customer feedback and summarize key themes and sentiment in real-time.

AI 71

AI VOC Sentiment Analysis E-commerce 71

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction.

Customer Experience 425

Customer Experience Social Media Predictive Analytics AI 425

Callminer

MARCH 2, 2020

Speech analytics solutions provide valuable insights on first call resolution and other metrics, as well as sentiment analysis that can reveal insights about why some inquiries aren’t resolved on the first call.

Sentiment Analysis 291

Sentiment Analysis Customer Satisfaction Start-ups Technology 291

Execs In The Know

NOVEMBER 6, 2024

Additionally, DataScribe’s capabilities include real-time sentiment analysis that gauges customer emotions as they shift during the conversation. This sentiment-tracking feature identifies trends in customer mood—whether positive or negative—and provides context for follow-up interactions.

Customer Retention 52

Customer Retention Sentiment Analysis Contact Center Compliance 52

Inside Customer Service

NOVEMBER 9, 2023

The first is by using your existing sentiment analysis tool. Companies like Balto can provide sentiment data on each call. You can use the built-in BaltoGPT feature to answer questions about change in sentiment. What if you don't have a sentiment analysis tool? There are two ways you can run this test.

Customer Survey 209

Customer Survey Sentiment Analysis Customer Satisfaction Customer Service 209

Retently

MARCH 17, 2025

Thats why the best CX reports balance quantitative data (stats, graphs, trends) with qualitative insights (customer feedback, sentiment analysis, and real examples). Insights Over Data Dumps : Expect sentiment analysis, pattern recognition, and detailed breakdowns of customer feedback. Whats frustrating them?

Actionable Insights 90

Actionable Insights CX NPS Sentiment Analysis 90

CSAT.AI

OCTOBER 19, 2022

Sentiment Analysis. Sentiment analysis is parsing customer responses and actions to understand how they feel. Accurately assessing customer sentiment helps companies course correct providing customers better products and better service. New to CSAT.AI? Word definitions are one thing. Conclusion.

Sentiment Analysis 108

Sentiment Analysis Customer Service Machine Learning AI 108