Callminer

AUGUST 20, 2015

How can contact centers leverage social media to improve the customer experience? Quicker response times, one-to-one engagement, and sentiment analysis & social listening are a few ways. Read more.

Sentiment Analysis 182

Sentiment Analysis Social Listening Social Media Customer Experience 182

ECXO

AUGUST 12, 2024

These platforms facilitate real-time sentiment analysis and predictive analytics, enabling proactive improvements in customer satisfaction. Social Media Management Tools: Tools like Hootsuite and Sprout Social enable businesses to effectively manage their social media presence, schedule posts, and track engagement.

Customer Experience 365

Customer Experience Predictive Analytics Social Media Machine Learning 365

ECXO

APRIL 10, 2024

Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. This can be done manually or by using social listening tools that analyze sentiment and identify emotional patterns in customer discussions.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

eglobalis

JULY 31, 2024

They offer functionalities like sentiment analysis, feedback loops, and predictive analytics, which help in identifying pain points and areas of improvement in real-time, thus fostering a more responsive and proactive approach to customer satisfaction.

Customer Experience 328

Customer Experience Social Media Predictive Analytics AI 328

Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. Automated QA and sentiment analysis give leaders and agents insight into what is working and what needs improvement. Smart surveys are one way of doing this. However, the data means little without knowing the reasons or a plan to apply it.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78