Qualtrics

JULY 25, 2020

One of the best ways to understand what people are really saying about you in their environment, social listening should be an integral part of your brand strategy. In order to harness the power of this data, it’s important that first, you listen. Which, naturally, is what social listening is all about.

Social Listening 29

Social Listening Social Media Sentiment Analysis Customer Satisfaction 29

CSAT.AI

MARCH 27, 2023

Social listening and behavioral analysis are helpful too. Automated QA and sentiment analysis give leaders and agents insight into what is working and what needs improvement. Smart surveys are one way of doing this. However, the data means little without knowing the reasons or a plan to apply it.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Customer Experience Matrix

OCTOBER 14, 2016

And it integrates with advertising and Web analytics data on one hand and social listening, marketing automation, and CRM on the other. It can also clean, transform, classify, and reformat the inputs to make them more usable, applying advanced features like rules, formulas, and sentiment analysis.

Machine Learning 69

Machine Learning Sentiment Analysis Social Listening Engineering 69

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. .

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Lumoa

MARCH 12, 2023

Its top features include sentiment analysis, text and speech analytics, personalized insights, real-time feedback, and machine learning. Its primary features include survey creation, sentiment analysis, social listening, and AI-powered insights.

Customer Experience 78

Customer Experience Customer Journey Map Sentiment Analysis NPS 78

Gainsight

JULY 30, 2024

Customer Sentiment Customer sentiment analysis involves interpreting and categorizing the emotions expressed in customer feedback, which can be gathered from various sources including social media, reviews, and customer support interactions.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

SurveySensum

SEPTEMBER 25, 2023

Many companies are now leveraging social listening to track keywords and brand mentions. According to a survey conducted by Meltwater , more than 61% of businesses are already employing social listening, and 80% planning to use it in the near future 3.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Retently

DECEMBER 10, 2024

Text and Sentiment Analysis Tools: Helps businesses analyze customer emotions and anticipate trends, enabling proactive adjustments based on real-time feedback. Automated Workflows : Streamlined processes with action plans, ticketing systems and root-cause analysis.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 19, 2022

Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. There is too much data to analyze manually, so the best alternative available is, text and sentiment analysis. .

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

InteractionMetrics

MARCH 20, 2025

Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. angry social media comments). Pricing Full XM solutions require custom quotesto learn more, contact Qualtrics for exact pricing.

CX 52

CX Social Media Contact Center AI 52

CSAT.AI

NOVEMBER 9, 2022

analyze customer interactions in real time using phrase based models and retain survey sentiment for the three most recent touches. Use social listening for additional sentiment data and to understand what your buyers are looking for. . Solutions like CSAT.AI Use What You Know for Troubleshooting and Strategy.

Gambling 92

Gambling Social Listening Sentiment Analysis Education 92

CSAT.AI

MARCH 13, 2023

The post 5 Social Media Strategies To Help You Forge Powerful Connections With Gen Z appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis.

Social Media 91

Social Media Sentiment Analysis AI Customer Feedback 91

SurveySensum

JANUARY 13, 2025

Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

SurveySensum

MARCH 14, 2025

This can be done through surveys, focus groups, interviews, and social listening tools. Poor analysis can lead to misinterpretation of trends. With SurveySensums AI-powered text and sentiment analysis , you can automatically tag and subtag feedback into relevant categories based on relevant keywords and themes.

Social Media 52

Social Media Non-Profits E-commerce AI 52