SurveySensum

SEPTEMBER 14, 2020

Their biggest challenge is to keep up with the existing customer base. Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Social media listening tools: . Run text and sentiment analysis to identify common trends and themes.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

Retently

DECEMBER 10, 2024

QuestionPro has been a go-to for many, but the competition is heating up. With new players offering innovative features and established names upping their game, 2024 might be the right time to rethink your survey strategy. Enterprise Plan : Starting at $599/month, annually, it suits large organizations requiring tailored solutions.

NPS 78

NPS CRM Customer Satisfaction Sentiment Analysis 78

SurveySensum

SEPTEMBER 25, 2023

SurveySensum can help you design, set up, and distribute customer surveys via various channels, including email, social media, WhatsApp, and more. Many companies are now leveraging social listening to track keywords and brand mentions. This automation accelerates the feedback analysis process, saving time and resources.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

SurveySensum

SEPTEMBER 19, 2022

Social media. Voice of the Customer (VOC) is made up of two things — experiences and expectations. It acts as a channel to vent out their pent-up frustration about something not working properly or a department or service that needs improvement. Social media channels and forums are great examples of indirect VOC data sources.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Retently

FEBRUARY 9, 2024

Determine Your Objectives When crafting a survey, start by clarifying the purpose of gathering customer feedback. Experimenting with different scales or changing how rating questions (like Likert scales) are set up can make it easier to get precise customer feedback. It’s a broad question that opens up the conversation.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

InteractionMetrics

MARCH 20, 2025

Closed-loop systems : The best customer experience management software lets teams assign tasks, automate follow-ups, and resolve customer inquiries fast. Runner Up: Qualtrics XM Qualtrics XM is a power tool for measuring all your customer, employee, and market touchpoints across over 20,000 global brands in 100+ countries.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

MARCH 14, 2025

By making informed decisions, minimizing risks, and seizing new opportunities, you set your business up for higher revenue, increased market share, and long-term success. However, before you start creating a new market research strategy, lets first understand the different types of market research and its applications.

Social Media 52

Social Media Non-Profits E-commerce AI 52