eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment.

AI 326

AI CX Sentiment Analysis Predictive Analytics 326

SurveySensum

MARCH 3, 2025

Tracking Customer Sentiments The key to making informed business decisions is to understand how customers feel about your brand, product, or service and social media is a goldmine of customer opinions. Real-Time Sentiment Tracking: Brands can monitor sentiment trends over time and detect sudden shifts in perception.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

SEPTEMBER 19, 2022

What is the voice of the customer and how can you listen to it? What is the voice of the customer (VOC)? Build social proof with positive reviews. Social media. What is Voice of Customer (VOC)? Voice of the Customer (VOC) is made up of two things — experiences and expectations. Launch VOC surveys for FREE.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Serve digital CX with new innovative technologies such as AI chatbots, intuitive applications, quick sentiment feedback with NLP, text and sentiment analysis, comprehensive CX platforms, and more. .

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

InteractionMetrics

MARCH 20, 2025

Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. angry social media comments). ConcentrixCX ConcentrixCX is a voice of the customer (VoC) platform capturing feedback from email, web, chat, and video.

CX 52

CX Social Media Contact Center Compliance 52