eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

Customer Experience 330

Customer Experience Social Media Predictive Analytics AI 330

ECXO

APRIL 10, 2024

This is evident in the power of online reviews, social media shares, and word-of-mouth recommendations. Social Media Listening: Monitor social media platforms to understand the emotions expressed by customers in real time. How can you utilize this knowledge to enhance customer experience (CX)?

CX 325

CX Customer Experience Social Media Sentiment Analysis 325

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. This helps organizations identify trends, sentiments, and areas for improvement.

AI 197

AI Customer Service Sentiment Analysis Predictive Analytics 197

Qualtrics

NOVEMBER 19, 2021

What is sentiment analysis? Sentiment analysis is a powerful tool for monitoring and understanding contextual sentiment for any customer, employee, product, or brand experience. Why is sentiment analysis important? And this is where sentiment analysis algorithms come into play.

Sentiment Analysis 26

Sentiment Analysis Machine Learning Social Media Engineering 26

eglobalis

AUGUST 19, 2024

360-Degree Feedback Systems Comprehensive feedback systems collect data from multiple touchpoints,voice of customer, including surveys, social media, and direct interactions, offering a holistic view of the customer experience and enabling more strategic improvements.

NPS 310

NPS Net Promoter Score VOC Actionable Insights 310

Zendesk

JANUARY 30, 2023

What is customer sentiment analysis? Customer sentiment analysis is when a company uses automation to examine feedback left by customers in surveys, social media posts, and so on. Customer sentiment analysis use cases extended beyond creating return customers, however.

Sentiment Analysis 98

Sentiment Analysis Net Promoter Score Social Media Actionable Insights 98

Lumoa

JANUARY 8, 2024

Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone. Sentiment analysis steps in, swiftly categorizing these reviews as positive, negative, or neutral. This ensures no valuable insight slips through the cracks, whether it’s social media comments, email feedback, or survey responses.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

Qualtrics

SEPTEMBER 26, 2019

Survey results, customer reviews, social media mentions, oh my. Sentiment analysis. Let’s look at the importance of sentiment analysis and how it can be used to improve customer experience through direct and indirect interactions with your brand. What is sentiment analysis?

Sentiment Analysis 24

Sentiment Analysis Social Media Customer Experience Net Promoter Score 24

Experience Investigators

OCTOBER 3, 2023

Text Analysis for CX Text analysis isn’t new, but it is becoming more and more reliable to understand our customers like never before. At their core, text analysis tools ingest written communication to assess if the language is positive, neutral, or negative.

Sentiment Analysis 98

Sentiment Analysis Artificial Intelligence Social Media Hospitality 98

eglobalis

NOVEMBER 3, 2024

Advanced data analysis, such as behavioural analytics and sentiment analysis, also provides a quantitative view of client preferences and emotional responses, helping to anticipate issues before they arise and to personalize interactions at every touchpoint.

CX 435

CX B2B Innovation Sentiment Analysis 435

Win the Customer

DECEMBER 11, 2023

Social Media Sentiment Analysis In today’s digital age, social media platforms serve as forums where customers express their experiences openly. Monitoring sentiment across these channels provides invaluable insights into customer perceptions and sentiments.

Net Promoter Score 69

Net Promoter Score Sentiment Analysis Predictive Analytics Customer Experience 69

Confirmit

MARCH 5, 2017

Confirmit Genius employs state-of-the-art statistical analysis techniques for analyzing items of text (such as survey verbatims, social media posts, etc.) to determine the sentiment by category for each item of text. Voice of the Customer Voice of the Employee Market Research.

Sentiment Analysis 40

Sentiment Analysis Text Analytics Social Media Voice of the Employee 40

eglobalis

JULY 2, 2024

Comprehensive feedback from multiple sources, integrating Voice of the Customer (VOC), metrics, measurements, data analytics, real-time sentiment analysis, and evolving AI developments, is essential for gaining a complete customer understanding.

NPS 376

NPS Customer Feedback Net Promoter Score B2C 376

Logicalware

NOVEMBER 23, 2023

Leveraging LLMs empowers you to generate highly contextualised and personalised content tailored to your business needs – whether it’s for a marketing campaign, answering customer questions or creating visuals for social media.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

Win the Customer

AUGUST 8, 2023

Automating Feedback Collection AI-powered chatbots and sentiment analysis tools have revolutionized the way businesses collect customer feedback. These intelligent systems engage with customers in real-time, be it on a website, app, or social media platform.

Customer Feedback 52

Customer Feedback Sentiment Analysis AI Predictive Analytics 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Since Qualtrics is a rather versatile solution, you can also do advanced statistical analysis such as regression, cluster, and correlation analysis.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

SurveySensum

SEPTEMBER 19, 2024

For advanced professionals, the tool is equipped with AI-enabled and advanced capabilities like text and sentiment analysis, cross-tab analysis, survey logic , and role-based analytical dashboards. The platform gives you suggestions on action items to increase your scores across all review platforms.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

SEPTEMBER 30, 2024

Along with basic necessities like customized survey templates, a wide range of question types, white labeling, etc, the tool also provides a wide range of advanced features like AI-enabled text and sentiment analysis, a real-time ticketing system (for closed loop), a historical trend analysis, etc.

Customer Feedback 52

Customer Feedback Social Media Touchpoint Sentiment Analysis 52

Experience Investigators

MAY 7, 2024

AI analyzes individual purchase history, browsing behavior, and social media activity to craft experiences that resonate on a one-to-one level. Predictive Analytics and Sentiment Analysis : AI algorithms can sift through vast amounts of customer data. It’s a great way to listen for untold feedback from customers !

AI 52

AI Sentiment Analysis Artificial Intelligence Customer Experience 52

Fonolo

MARCH 2, 2023

Our influencers discuss how digital transformation is fast-tracking changes to the agent’s role, and why you need to take your customer service to social media. From knowledge bases to chatbots to AI-assisted tools and sentiment analysis, the impact of these tools will be profound. And not a moment too soon.

Contact Center 141

Contact Center Artificial Intelligence Sentiment Analysis AI 141

SurveySensum

OCTOBER 4, 2024

Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. And without a proper and streamlined system in place feedback gets lost, the sentiment goes unnoticed, and opportunities to improve get overlooked.

Unstructured Data 52

Unstructured Data Social Media Sentiment Analysis Omnichannel 52

SurveySensum

NOVEMBER 27, 2023

Imagine you spend most of your time on social media apps because you love sharing pictures. Keep an eye on social media too; it gives you a different angle on what users think beyond the app. To resolve this issue, you should use a sentiment analysis tool. With this, you can streamline the analysis process.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

TeamSupport

JANUARY 9, 2024

Mid-2000s: Social Media Support & Help Desk Software At the start of the new millennium, social media platforms like Facebook began to emerge. Want to take advantage of our latest AI-powered features , like sentiment analysis and suggested responses? Talk to our sales team today.

Technology 59

Technology Technology Predictive Analytics Artificial Intelligence 59

SurveySensum

OCTOBER 9, 2024

The system centralizes feedback from different channels like email, social media reviews, etc, allowing organizations to gain a unified view of sentiments and experiences. This includes website surveys, in-app surveys , social media monitoring, live chat, and email surveys.

Omnichannel 52

Omnichannel Touchpoint Social Media Sentiment Analysis 52

Logicalware

OCTOBER 3, 2023

Here’s how: Understanding your customers through sentiment analysis In the digital sphere, where customer interactions often occur through chatbots, email, or social media, businesses risk losing the ability to infer context in their interactions with customers.

AI 52

AI Sentiment Analysis Customer Experience Social Media 52

SurveySensum

OCTOBER 29, 2024

Insights can be gathered from multiple sources like email, phone calls, social media, etc, and with the help of contact center analytics data can be consolidated from all these channels to gain a complete picture of the customer journey. Let’s understand each of them. Well, not anymore.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

CSAT.AI

MARCH 27, 2023

With the rise of big data analytics , companies can gather and analyze vast amounts of customer data from various sources like social media, surveys, and purchase history. Automated QA and sentiment analysis give leaders and agents insight into what is working and what needs improvement.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

ECXO

MARCH 24, 2024

It can process information about a customer’s past purchases, browsing history, and even social media activity. 5. Social Media Engagement: Metrics like likes, shares, comments, and mentions on social media platforms provide insights into customers’ preferences, brand sentiment, and engagement levels.

AI 156

AI Customer Experience Social Media Machine Learning 156

Lumoa

DECEMBER 15, 2022

they could then write an informative blog post or create helpful social media content to attract more potential clients. You can collect VoC data through surveys like Capital Bank’s, social media monitoring, customer service interactions, or other qualitative sources. Social Media Analytics.

VOC 88

VOC Social Media Close the Loop Customer Feedback 88

SurveySensum

JANUARY 27, 2022

It also uses sentimental analysis to determine customer emotions and segments them into promoters, detractors, and passives so that appropriate action can be taken. ? With CX software, you can easily gather feedback and manage your presence across multiple channels like in-app, email, social media, website, etc.

Sentiment Analysis 59

Sentiment Analysis Customer Experience CEM NPS 59

CSAT.AI

MARCH 1, 2023

Additionally, social media platforms are valuable for engaging with Gen Z customers and providing them with real-time feedback about their products or services. Interactive marketing campaigns and social media challenges are how this generation discovers brands. Best to lean into the platforms they use though.

CX 69

CX Social Media Sentiment Analysis Technology 69

Return Customer

JULY 10, 2019

One in two millennials has complained about a brand on social media. The world is heading more and more towards an internet-enabled paradigm, where social media is ruling the way people communicate with each other. Social media can act as a double-edged sword with its massive reach. Microsoft ).

Customer Service 109

Customer Service Social Media Customer Journey Map Non-Profits 109

Hodusoft

MARCH 22, 2024

Limited customer insights: HoduSoft’s CX solutions offer advanced analytics capabilities that provide actionable insights into customer interactions, sentiment analysis, and performance metrics. And amidst it all, HoduSoft aims to shine bright as an exhibitor.

Omnichannel 52

Omnichannel CX Sentiment Analysis Contact Center 52

Fonolo

DECEMBER 1, 2022

Put simply, software with omnichannel functionality lets your customers move seamlessly across all inbound channels including phone, chat, email, and social media, while their service journey is captured and shared with agents in real time. What is Omnichannel Functionality? .

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

SurveySensum

SEPTEMBER 14, 2020

Customers prefer to interact digitally across social media channels, chats, or apps than on calls. The number of website traffic, online transactions, and social media engagement have increased. Social media listening tools: . Run text and sentiment analysis to identify common trends and themes.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Lumoa

JANUARY 11, 2022

Analyze feedback from any source; surveys, chat, reviews, Social media, phone calls, etc. Besides just creating surveys, it’s also possible to identify customer sentiments in feedback with their sentiment analysis feature. Analyze feedback in more than 60+ languages.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Zendesk

AUGUST 30, 2022

Connect SupportLogic to Zendesk and unlock a myriad of benefits that include case escalation prediction, AI-powered ticket backlog management, intelligent ticket routing, agent coaching and optimization, sentiment analysis, and even customer churn prediction. Instantly send SMS and MMS messages using both templated and customized SMS.

Social Media 98

Social Media Sentiment Analysis Machine Learning Technology 98