Lumoa

JANUARY 8, 2024

There’s an avalanche of text data out there. It’s full of insights, but only if we can effectively gather, structure, and analyze it. That’s where text analysis, or text mining, comes into play. Sentiment Analysis: Picture this – Let’s say Apple launches its newest iPhone.

Sentiment Analysis 147

Sentiment Analysis Text Analytics Machine Learning ML 147

CSAT.AI

SEPTEMBER 25, 2017

Opinions shared on social media and review sites might be in the thousands daily. Many companies use social media monitoring tools to find and review one-by-one brand mentions, but what those tools don’t tell you is how do consumers feel about your brand.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

SurveySensum

MARCH 3, 2022

Text & sentiment analysis . Identify the sentiments in customer feedback as negative, positive, or neutral, and recognize the tone and emotions behind each feedback. . ? A user-friendly dashboard provides sentiment analysis reports, negative and positive tagging, and real-time insights. . Sentiment analysis .

Voice of the Customer 52

Voice of the Customer Sentiment Analysis VOC Close the Loop 52

DMG Consulting

FEBRUARY 25, 2019

They can mine customer interactions from all channels, including social media, to capture the voice of the customer (VoC) firsthand. Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Lumoa

JANUARY 23, 2018

Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114