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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Sentiment Analysis for Enhanced Engagement AI-powered sentiment analysis tools help B2B businesses understand customer emotions and tailor their responses accordingly. Similarly, Oracle has been using its Oracle Text Analytics tool since 2015 to analyze customer feedback from surveys, social media, and reviews.

B2B 299
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Everything You Need to Know about Text Analytics

Lumoa

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc.

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Text Analytics in Customer Feedback: The CXO’s Secret Weapon

Lumoa

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

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Sentiment Analysis: Guide to Boost CX & Drive Business Insights

SurveySensum

From social media reviews to survey responses, customer data is everywhere. Thats where sentiment analysis comes in – turning raw feedback into actionable insights. What is Sentiment Analysis? It is part of a great umbrella of text mining called text analysis. Lets find out.

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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

There’s an avalanche of text data out there. That’s where text analysis, or text mining, comes into play. To remind you a bit of what it is and what it does, text analytics uses transforms unstructured text into structured data that’s actually useful for business decisions.

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Genius Sentiment Analysis Fact Sheet

Confirmit

Confirmit Genius™ incorporates Text Analytics and Social Analytics, and enables you to find the nuggets of insight that will give you a competitive edge. Confirmit Genius employs state-of-the-art statistical analysis techniques for analyzing items of text (such as survey verbatims, social media posts, etc.)

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10 Most Relevant NPS Software Platforms

Lumoa

Analyze any type of feedback such as NPS, CSAT, CES, or open text. Analyze feedback from any source; surveys, chat, reviews, Social media, phone calls, etc. Besides just creating surveys, it’s also possible to identify customer sentiments in feedback with their sentiment analysis feature.

NPS 97