InteractionMetrics

APRIL 17, 2025

It was built for organizations with the resources to manage layered feedback systems, not for lean teams that need quick, actionable customer feedback analysis. Compared to Qualtrics Where It Wins: Stronger at handling unstructured data, easier to launch with pre-built templates, and more focused on real-world customer touchpoints.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with inbuilt applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Text & sentiment analysis . Easy to set up and use.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Intercom

MAY 31, 2023

AI is constantly evolving and expanding, with new developments and applications emerging every week – and it feels like the amount of jargon to keep up with is developing just as fast. Our AI glossary will help you understand the key terms and concepts. These are just a few of the most common terms in AI that you are likely to encounter.

AI 72

AI Machine Learning Artificial Intelligence Unstructured Data 72

InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. It depends. Tagging is tagging.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

PeopleMetrics

JANUARY 16, 2025

How AI is Beginning to Transform VoC AI is starting to reshape how VoC platforms collect, process, and analyze feedback. Unified Feedback Analysis (Emerging but Promising) AI is making it possible to consolidate feedback from diverse sources, including surveys, social reviews, and operational data.

VOC 71

VOC AI Sentiment Analysis E-commerce 71

SurveySensum

APRIL 15, 2025

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. These tools come with built-in applications to collect feedback, analyze texts and sentiments, provide visual analytics, and more. Let’s dive in and learn more about these VoC tools!

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 7, 2025

It uses AI capabilities like NLP and machine learning to analyze, categorize, and interpret vast amounts of text-based healthcare data. However, making sense of this data manually is time-consuming and inefficient. But how do you get started? Why is it Important? This is where text analytics powered by AI and NLP comes in.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52

SurveySensum

NOVEMBER 26, 2024

Let’s start with Qualtrics. What is Medallia – Platform Overview Medallia is an experience management platform that uses experience data points called signals to help drive growth. It helps you with advanced analysis and provides you with a well-formed action plan by extracting insights from feedback.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Machine Learning AI 52

PeopleMetrics

APRIL 22, 2025

B2C VoCAI Enhances Both, But the Human Element Still Matters Discover how AI is transforming both B2B and B2C VoC programs by enhancing feedback analysis, identifying emerging issues, and prioritizing actions, while emphasizing that human expertise remains essential for interpreting insights and driving meaningful customer experience improvements.

AI 62

AI VOC Text Analytics NPS 62