SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

DMG Consulting

FEBRUARY 25, 2019

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). Customer Journey Analytics: Speech Is Along for the Ride.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Retently

JANUARY 13, 2019

Make sure you are surveying the right people and get the maximum out of your voice of the customer program. Text messages (SMS). Feedback Sentiment Analysis. Analyzing response sentiment is a good way to identify potential issues or biased NPS data. Find which survey channels work best. In-app (web) surveys.

NPS 72

NPS Net Promoter Score Sentiment Analysis Customer Satisfaction 72

SurveySensum

NOVEMBER 27, 2023

To handle this, you should use the following strategies: First, make sure you’re hearing the voice of the customers — those who like the app a lot and those who don’t love it as much. Second, use tools like Text Analytics to spot feedback that’s too positive or negative. This helps keep things balanced.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Lumoa

APRIL 28, 2024

Higher Revenue: 64 % of customers will spend more if a business resolves their issues where they already are. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Which Platform Fits Your Needs?

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Beyond Philosophy

MAY 12, 2022

It Starts with Customer Science. Customer Science is where customer strategy is headed. The voice of the customer in the new world of Customer Science is going to become vital to your customer strategy. When you layer in the experience and voice of the customer data, you drive understanding.

Contact Center 78

Contact Center AI Sentiment Analysis Text Analytics 78

DMG Consulting

JANUARY 24, 2023

Transcription that applies a speech-to-text engine to simultaneously convert all audio interactions into text, providing a visual map of the call. Emotion detection that uses language patterning and acoustic metrics to identify a wide range of emotions in customer interactions.

Contact Center 62

Contact Center Sentiment Analysis Text Analytics Omnichannel 62

SurveySensum

OCTOBER 2, 2024

Scope of Use Actively used by marketing, support, and product teams; across the entire customer journey. Used by sales, marketing, and customer service teams. Tools/Components Uses tools like customer journey mapping, feedback collection, and text analytics. Are they loving it? Are there frustrations bubbling up?

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

Lumoa

AUGUST 8, 2023

So it’s important to listen closely and understand what customers want from brands – that’s where the voice of the customer comes in. Sentiment analysis: This is a method of using natural language processing and text analysis techniques to determine the emotional tone behind a customer’s response.

Customer Feedback 78

Customer Feedback VOC Net Promoter Score NPS 78

SurveySensum

FEBRUARY 11, 2022

When you have too many customer personas and a huge pool of audience, you really need to manage it. SurveySensum allows you to store, organize, and manage all the information about your customers easily. Text Analytics. Leverage the potential of machine learning with SurveySensum’s text analysis.

Close the Loop 52

Close the Loop Touchpoint NPS Customer Feedback 52

SurveySensum

APRIL 15, 2025

Check how you can analyze the survey data here Action & Reporting There is no point in capturing customer feedback if you are not going to take any action on it. Well, an efficient voice of the customer tool helps you with it. It helps you conduct the research to understand the voice of your customer seamlessly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JANUARY 13, 2025

But the challenge is – while 73% of customers expect seamless experiences, only 29% of businesses deliver. The solution: Listen to the voice of the customer. For example , if multiple customers report the same bug through an in-app survey, dont just let that feedback sit there.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52

PeopleMetrics

APRIL 22, 2025

Lesson #3 Revisited: AI and the Quest for a Single Source of Truth in CX Feedback Explore how AI is enhancing Voice of the Customer platforms by unifying diverse feedback sources and providing real-time insights, while highlighting the indispensable role of human judgment and empathy in interpreting data and fostering genuine customer relationships.

AI 62

AI VOC Text Analytics NPS 62