SurveySensum

FEBRUARY 24, 2025

Amongst many in the market, two techniques stand out Text analysis and Sentiment Analysis. What is Sentiment Analysis? Sentiment analysis , also called opinion mining, is a specialized form of text analysis that focuses on detecting the emotional tone behind a piece of text. What They Analyze?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

FEBRUARY 17, 2025

In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. This helps extract meaningful insights from the feedback by identifying recurring patterns, themes, and sentiments.

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

OCTOBER 29, 2024

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. So, let’s discover how contact center analytics can help you gain actionable insights about this touchpoint and your overall business and optimize your operations.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

APRIL 11, 2025

It Helps Enhance Customer Journey: By directly addressing the pain points and satisfaction drivers of the customers, key driver analysis gives you the opportunity to optimize touchpoints and create a good customer experience. Numbers dont tell the whole story – customer sentiment does.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

Customer Experience Matrix

OCTOBER 8, 2014

Of course, analysts have always spent a lot of time on data prep and veterans will scoff at the implication that most data warehouses are pristine. But the ease of adding new feeds to big data stores, especially of unstructured data, means that users now face a “do it yourself data quality” challenge that''s much greater than before.

Unstructured Data 100

Unstructured Data Sentiment Analysis Touchpoint Social Media 100

SurveySensum

JULY 12, 2019

The real problem is understanding what customer want and expect from the business by identifying the customer journey at different touchpoints, especially for growing organizations. Future is demanding and present era is flooded with unstructured data from various online or offline sources!

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

SurveySensum

DECEMBER 24, 2024

It offers a wide range of advanced capabilities like AI-enabled text and sentiment analysis tools to identify top customer sentiments and complaints, advanced reporting to better understand your data, and analytical dashboards for better visualization. and identify the sentiments to make intelligent decisions on time.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52