eglobalis

NOVEMBER 3, 2024

Advanced data analysis, such as behavioural analytics and sentiment analysis, also provides a quantitative view of client preferences and emotional responses, helping to anticipate issues before they arise and to personalize interactions at every touchpoint.

CX 518

CX B2B Innovation Sentiment Analysis 518

TeamSupport

SEPTEMBER 21, 2018

This is where AI technology using sentiment analysis can help agents determine when to escalate issues and who should handle them. With sentiment analysis, tickets are automatically categorized as “excited”, “frustrated”, or other classifications, which helps agents understand how they should prioritize their work.

Sentiment Analysis 74

Sentiment Analysis AI Artificial Intelligence Transportation 74

C3Centricity

SEPTEMBER 24, 2017

How many manufacturers will survive as the market for personalised road transport collapses? As people move from ownership to rental, and from self-drive to driven, the industry will need to move into alternative modes of transport to make up the shortfall in their businesses.

Technology 48

Technology Technology Manufacturing Transportation 48

CSAT.AI

MAY 15, 2018

A program with the ability to address a customer’s problem intelligently is not impacted by illness, family emergency, transportation or time zone. appeared first on Zendesk Auto QA, AI-powered CSAT Surveys & Live Agent Feedback with Sentiment Analysis. AI Solves Problems. An AI can be built to address language issues.

AI 52

AI Artificial Intelligence Customer Service Machine Learning 52