eglobalis

MARCH 30, 2025

Social media has been a game-changer here: customers often voice praise or grievances on Twitter, Facebook, or WeChat as their experience unfolds. Smart brands use social listening tools to monitor these platforms continuously, detecting spikes in positive or negative sentiment and responding on the fly.

AI 356

AI CX Sentiment Analysis Predictive Analytics 356

SurveySensum

JUNE 13, 2021

Tune into social listening. Harness data analytics. They need to devise ways to use the data to improve CX. It lets you set up real-time alerts for your surveys. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

Sprinklr

OCTOBER 7, 2021

To stay relevant in a complex social landscape, brands need to know how they stack up against the market and gather information on other brands’ strategies. And without an efficient way to contextualize the data, you’re trapped analyzing data in a vacuum. This can leave your social strategy lagging and ineffective.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

APRIL 28, 2025

This also enables them to foresee customers demands for the near future so that they can start working on it in advance. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Lets now focus on how to build a VoC program that drives results. Dont let valuable feedback get buried in spreadsheets.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52