SurveySensum

MARCH 3, 2025

Social Media Text Analytics. that can easily be AI-Powered Text Analytics Software. But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Lets now understand how social media text analytics helps monitor social media.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

CallCare

NOVEMBER 23, 2021

We’re not buying technology firms’ exaggerated sales pitches about the demise of human interaction in call centres. You may leverage technology to complement human performance in the call centre to create more efficient, effective, and value-added experiences throughout time. It’s just reckless hyperbole.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Lumoa

APRIL 28, 2024

Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights. Medallia is known for its robust analytics and reporting capabilities, providing in-depth insights into customer feedback and trends.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

FEBRUARY 9, 2024

There are useful features available, such as word clouds or text analytics, which can help visualize common terms used by customers, as well as sentiment analysis of their feedback. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

JANUARY 13, 2025

Heres how you can use various feedback channels and technologies to refine your CX: 1. Use Technology to Harness Indirect Feedback Not all valuable feedback is directly solicited. Some come from analyzing customer behavior and social interactions, providing a wealth of insights to enhance your strategy.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52